Full-Time

Lead Software Engineer

Contact Center Modernization, AWS & AI

Updated on 9/9/2026

Deadline 9/30/26
U.S. Bank

U.S. Bank

10,001+ employees

Offers banking, loans, mortgages, investment advisory

Compensation Overview

$133.4k - $156.9k/yr

+ Equity stock purchase + 401(k) contribution + Pension

Hopkins, MN, USA + 1 more

More locations: Irving, TX, USA

Hybrid

Three or more days per week at a U.S. Bank location are required.

Bachelor's

Category
Software Engineering (1)
Required Skills
Middleware
LLM
Kubernetes
DynamoDB
Agile
Python
React.js
Node.js
ServiceNow
Java
Kinesis
CRM
Salesforce
AWS
Terraform
REST APIs
DevOps
Spring
Serverless

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Requirements
  • A bachelor's degree or equivalent work experience.
  • Six to eight years of relevant experience.
  • Strong hands-on experience with AWS, including Amazon Connect, Lambda, API Gateway, DynamoDB, S3, Kinesis, IAM, and cloud-native architectures.
  • Proficiency in Java, Python, Node.js, and/or React, with experience developing and supporting cloud-based applications.
  • Experience architecting scalable, resilient, fault-tolerant, and highly available systems using multi-Availability Zone and multi-region AWS environments.
  • Experience with Generative AI, Conversational AI, Amazon Lex, AWS Bedrock, Contact Lens, Agent Assist, prompt engineering, and responsible AI governance.
  • Experience designing and supporting Contact Center platforms, omnichannel solutions, telephony systems, and CRM integrations, including Salesforce and ServiceNow.
  • Experience with real-time data streaming, event-driven architectures, analytics platforms, and enterprise-scale system integrations.
  • Experience with cloud modernization, platform transformation, and large-scale enterprise technology initiatives.
  • Hands-on experience with APIs, middleware, Terraform, Kubernetes, Spring Boot, Tibco, and infrastructure automation tools.
  • Knowledge of security, compliance, and regulatory requirements in financial services or other highly regulated environments, including experience with Fortify, Black Duck, Twistlock, and Wiz.
  • Experience with technical leadership, platform ownership, incident management, distributed onshore/offshore teams, vendor partnerships, and complex delivery programs.
Responsibilities
  • Lead the modernization and transformation of enterprise Contact Center platforms while ensuring uninterrupted business operations and service availability.
  • Drive adoption of AWS cloud technologies, Generative AI, AWS Bedrock, and Amazon Connect Contact Lens to improve platform capabilities and customer experiences.
  • Design and influence scalable, resilient, and fault-tolerant architectures using multi-Availability Zone and multi-region AWS environments.
  • Architect and support AWS-based Contact Center solutions using Amazon Connect, serverless technologies, and cloud-native services.
  • Lead complex integrations across CRM platforms, telephony systems, data platforms, and other critical enterprise applications.
  • Design and deliver AI-powered Contact Center solutions, including Conversational AI, virtual assistants, voice and chat bots, and Agent Assist capabilities.
  • Develop and implement Agentic AI workflows, including multi-agent orchestration, tool integration, and intelligent automation solutions.
  • Establish and enforce engineering best practices for software design, code quality, security, performance, and operational excellence.
  • Partner with Product, Architecture, Operations, and Business leaders to align technology strategy and delivery with organizational objectives.
  • Lead incident management, platform reliability initiatives, and continuous improvement efforts while supporting delivery across employee, contractor, and vendor teams.

U.S. Bank provides a wide range of banking and financial services for individuals, small businesses, and large corporations, including checking, savings, loans, mortgages, and investment advisory. Its products run through a network of physical branches and digital tools like a mobile app, enabling customers to open accounts, transfer funds, apply for loans, invest, and receive guidance. Revenue comes mainly from interest on loans, service fees, and advisory fees. The bank differentiates itself with a broad product lineup, accessibility, and inclusion, aiming to make banking easier and more accessible for people across the United States.

Company Size

10,001+

Company Stage

IPO

Headquarters

Minneapolis, Minnesota

Founded

1863

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Simplify Jobs

Simplify's Take

What believers are saying

  • Second-quarter 2026 revenue hit a record $7.7 billion, with 18.7% ROTCE.
  • Fee income rose 13.2% in Q2 2026, boosted by BTIG's first-month $98 million.
  • More than 50 new bankers joined in 2026, accelerating growth in Texas, Arizona, Florida, Georgia.

What critics are saying

  • Mortgage servicing rights stayed at $1.58 billion; Fed stress tests flagged 5%-13% valuation declines.
  • CFPB and OCC penalties over ReliaCard froze benefits case still scar leadership credibility.
  • BTIG integration must deliver $200 million quarterly by late 2026 or revenue momentum stalls.

What makes U.S. Bank unique

  • BTIG added institutional sales, trading, research, and M&A advisory in June 2026.
  • U.S. Bank is expanding business banking into Florida and Georgia outside its branch footprint.
  • Gunjan Kedia is diversifying revenue beyond lending, targeting capital markets above 10% of revenue.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Adoption Assistance

Paid Sick Leave

Company News

Associated Press
Sep 2nd, 2026
US bank earnings jump 12% to $90B as Whalen warns of securities lending and mortgage risks

U.S. bank quarterly net income surged to $90.1 billion in the second quarter of 2026, up 12% from the previous quarter, according to Whalen Global Advisors' latest report. Noninterest income rose $5.5 billion, or 6.1%, driven by higher trading revenue and fee income linked to the AI stock boom. However, Christopher Whalen, WGA Chairman, warns that margin lending and borrowing tied to securities transactions is growing faster than loans to non-depository financial institutions. The report also highlights potential vulnerabilities in mortgage finance, noting that bank-owned mortgage servicing rights have been significantly overvalued since late 2023. Whalen argues that current practices enable banks to lend against mortgage servicing rights at potentially unrealisable valuations, creating risks as credit conditions tighten.

Minichart
Sep 1st, 2026
Spire secures $400M delayed draw term loan facility with 364-day maturity

Spire Inc. has secured a $400 million delayed draw senior unsecured term loan facility, the company announced on 1 September 2026. The credit agreement was established with a syndicate of banks led by Mizuho Bank and U.S. Bank National Association as joint lead arrangers and bookrunners. The facility allows up to four separate borrowings until the earliest of full utilisation, the fourth borrowing, or 1 December 2026. Pricing is set at Adjusted Term SOFR plus 0.80% per annum, with a 364-day maturity from the effective date. Proceeds will be used for general corporate purposes. The agreement includes standard covenants, including a consolidated capitalisation ratio requirement not exceeding 70% at each fiscal quarter-end. The delayed draw structure and short-term maturity suggest potential capital deployment or strategic activity ahead.

Business Wire
Aug 31st, 2026
U.S. Bank adds 50+ business banking roles in Florida, Georgia, Texas and Arizona expansion

U.S. Bank is expanding its business banking division into Florida and Georgia for the first time, whilst accelerating growth in Texas and Arizona. The bank has added more than 50 customer-facing positions nationwide since the beginning of 2026, with further hiring expected. The expansion targets businesses with annual sales between $2.5 million and $50 million. Florida and Georgia represent U.S. Bank's first business banking presence in those states, forming part of its strategy to support clients beyond its traditional 26-state branch footprint. The bank has also expanded in Dallas, adding to its existing team there, and hired additional business bankers in Phoenix. The business banking division now includes more than 1,300 bankers providing deposit, lending, payments and treasury management solutions.

Minichart
Aug 27th, 2026
Universal Electronics amends credit agreement, extends $60M revolving facility to 2027

Universal Electronics has amended its credit agreement with lenders led by US Bank National Association. The revised deal, dated 21 August 2026, maintains the company's $60 million revolving credit facility and extends maturity to 30 September 2027. The agreement modifies financial covenants and borrowing base calculations. The borrowing base is set at 75% of eligible accounts receivable. SOFR borrowings carry a 3.00% margin. Notably, the amended agreement includes add-backs for restructuring expenses of up to $4 million in fiscal 2026 and $2 million in fiscal 2027, plus a $1.3 million loss on an abandoned California office lease. The changes suggest the company is undertaking restructuring whilst seeking operational flexibility. The agreement also references a sale of tariff refund claims to Jefferies Leveraged Credit Products dated 9 June 2026.

MarketScreener
Aug 20th, 2026
The Ensign Group Increases Credit Facility to $800 Million and Extends Maturity

SAN JUAN CAPISTRANO, Calif., Aug. 20, 2026 -- The Ensign Group, Inc. , the parent company of the Ensign™ group of companies, which invest in and provide skilled nursing and senior living...