Pencor Services

Runs broadband, local media and live entertainment

CRM / Salesforce Systems Administrator

Enterprise ApplicationsUpdated on Nov 11

Full-timePalmerton, PA, USANo salary listed

About the Job

Requirements

Established residency in Pennsylvania.
High school diploma or GED.
Salesforce Administrator Certification.
At least two years of experience as a CRM Systems Administrator, with willingness to continue related education and maintain certifications.
Salesforce proficiency in Sales Cloud, Service Cloud, Field Service+, Shield, and Own Backup.
Experience with CPQ (Configure, Price, Quote).
Experience with Conga Document Automation (Composer, Sign).
Proficiency with Agile project management and JIRA.
Proficiency with DocuSign eSignature.
Proficiency with GIT/Bitbucket.
Proficiency with Microsoft 365.
Oral and written communication skills.
Organizational skills.
Problem-solving and troubleshooting skills.
Scripting skills in SOQL/SOSL, Apex, JavaScript, and HTML/CSS.
Ability to manage multiple tasks independently and adapt to changing technology and company needs.
Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards, and reports.
Ability to collaborate with a team to achieve agreed-upon objectives and communicate effectively with all organizational levels.

Responsibilities

Manage and support the CRM systems platform, providing ongoing assistance to an organization of more than 300 users.
Manage users, configure systems, and handle user support through Help Desk cases.
Develop custom objects, fields, workflows, and validation rules aligned with business processes, and set up automation to streamline tasks while maintaining stability and security.
Create and maintain documentation for users and internal teams.
Collaborate with colleagues to understand, analyze, and improve CRM systems using third-party tools or systems.
Communicate with consultants and vendors when necessary.
Perform other duties as assigned.

Desired Qualifications

Experience with additional CRM products.

Company: PenTeleData

WFH Shift: Monday-Friday, 8AM-5PM

Pencor and its subsidiaries are Equal Opportunity Employers

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity for an experienced CRM Systems Administrator.

The CRM Systems Administrator is responsible for managing and supporting the CRM systems platform. Will be providing ongoing assistance to our 300+ user organization. The ideal candidate will be passionate about supporting user adoption and enhancing the implementation's business value. MUST have established residency in Pennsylvania.

Daily duties include:

User management, system configuration and handling user support through Help Desk Cases
Developing custom objects, fields, workflows and validation rules to align with business processes and will set up automation to streamline tasks and boost efficiency without compromising stability or security
Creating and maintaining clear documentation to support users and internal teams
Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems
Communicating with consultants and/or vendors when necessary
Other duties as assigned

Qualifications:

Established residency in Pennsylvania
H.S. Diploma or G.E.D.
Salesforce Administrator Certification
Minimum 2 year experience as a CRM Systems Administrator; willingness to continue related education and maintenance certifications
Salesforce Proficency- Sales Cloud, Service Cloud, Field Service+, Shield, Own Backup
Experience with any additional CRM products a plus
Experience with CPQ (Configure, Price, Quote)
Experience with Conga Document Automation (Composer, Sign)
Proficiency with Agile Project Management / JIRA
Proficiency with DocuSign eSignature
Proficency with GIT/Bitbucket
Proficency with Microsoft 365
Excellent Communications Skills- Oral and Written
Excellent Organizational Skills
Excellent Problem Solving / Troubleshooting Skills
Scripting Skills - SOQL/SOSL, Apex, Javascript, HTML/CSS
Ability to be self-motivated and self-starter to handle multiple tasks
Ability to adapt to changing technology and changing needs of the company
Ability to develop and maintain CRM custom objects, formula fields, workflows, validation rules, custom views, dashboards and generate reports
Ability to work as a team in a collaborative environment to achieve agreed-upon objectives
Ability to communicate effectively with all levels within the organization

INDHP

About the Company

Pencor Services

Runs broadband, local media and live entertainment

Pencor Services runs a privately held Pennsylvania communications and entertainment group whose companies sell connectivity, local media and live events. Blue Ridge Communications supplies cable television and internet to homes and businesses, while PenTeleData connects companies and institutions through a regional fiber network. The group also includes Palmerton Telephone, the Times News newspapers and Penn's Peak concert venue. Its businesses earn subscription and service fees, sell newspaper advertising and printing, and charge customers for concerts and venue use. Pencor Services was founded in 1955 and is headquartered in Palmerton, Pennsylvania.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Palmerton, PA
Founded: 1955

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