Customer Success Account Manager

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Do you understand how an Automotive OEM works, from R&D and the software-defined vehicle to manufacturing, supply chain, after-sales and connected services? Do you have Customer Success experience and want to be the key person who helps one of our most strategic automotive customers get the most out of the Microsoft products and services they use? Are you energized by helping customers deliver strategic cloud and transformation projects that shape the future of mobility?

As a Customer Success Account Manager (CSAM) for an Automotive OEM, you are the primary delivery lead and partner for a strategic customer. You help them achieve more by speeding up the value they get from our Digital Cloud platforms. You'll use your industry knowledge, Customer Success experience, business acumen and technical understanding to lead end-to-end post-sales delivery and support. You'll coordinate across the Microsoft and Partner ecosystem so the right resources are in place at the right time to achieve the customer's business outcomes. You'll speak the language of the automotive business and turn its priorities, such as vehicle software platforms, smart manufacturing, supply chain resilience, data and AI, and sustainability, into Microsoft programs that deliver measurable value. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make an impact! This opportunity will help you grow your career, build on your delivery management skills and deepen your automotive and cloud expertise. 

In line with our Flexible Work approach, for roles at Microsoft Austria, we recommend spending at least two days per week in the office or at the customer site.   

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Relationship Management: You will build trusted relationships with key business and technical stakeholders across the OEM's divisions, such as R&D, Production, IT, Sales & After-Sales and Digital Services. You'll work with other account team leaders to ensure high-quality solution delivery and a healthy customer relationship.
• Customer Success Leadership and Customer Strategy and Growth: You will apply your understanding of the automotive industry, its value chain and its transformation drivers to align the customer's strategic objectives with the current Microsoft portfolio of work in the account.You will work with the account team to link Customer Success Plans (CSPs) with account plan priorities. You'll also develop bookable programs of work that address automotive-specific scenarios and business outcomes.
• Customer Success Leadership – Delivery and Program Management: You will lead program planning and customer-facing program reviews, set priorities for engagements and work with key stakeholders. The goal is to deliver agreed customer outcomes and account priorities and to keep the customer successful over time.
• You will start strategic conversations with customers to connect their business and industry objectives with the Microsoft portfolio of work in the account. You'll adopt the organizational and Customer Success strategy and make sure Microsoft technology and services support the customer's goals.
• You will meet consumption milestones by tracking adoption and usage of Microsoft products and services. You'll work with the customer to find where adoption could improve and act to drive usage. You'll also use your understanding of retention and churn to spot risks early and identify opportunities across the customer's portfolio.

Qualifications

Required Qualifications (RQs)

• Bachelor's Degree in Business, Engineering, Computer Science, Industrial Engineering or related field.
• Solid, proven professional experience in Customer Success, account or delivery management, customer-facing consulting, or portfolio management, ideally with large enterprise customers.
• Fundamental knowledge of the automotive industry, including how an OEM operates, its value chain, and its key business and technology trends (e.g., software-defined vehicle, connected car, smart manufacturing, supply chain, electrification).
• German language proficiency at minimum C1 level and English proficiency at minimum B1/B2 level.
• Willingness to travel between 25% and 50%.

Preferred Qualifications (PQs)

• Work experience at or for an Automotive OEM or Tier-1 supplier, or with automotive customers in a consulting or technology role.Experience in requirements engineering, translating customer business objectives into clearly defined deliverables.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, M365, Security) AND/OR knowledge of modern cloud delivery and operation methodologies (e.g., DevOps, SAFe, Scrum).

Customer Success Account Mgmt IC4 - The typical base pay range for this role across Germany is € 81,500.00 - € 139,200.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/germany-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.