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Catch22

Not-for-profit public service delivery and support

Key Worker

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeNorwich, UK£25k - £26.6k

About the Job

Requirements

  • A relevant professional qualification (NVQ Level 2) in working with young people, such as teaching, youth and community work, social work, counselling, or mentoring.
  • Level 2 English and Maths are required.
  • Willingness to complete a Teaching Assistant Apprenticeship Level 5 within a selected area of expertise.
  • Access to a personal vehicle is required.
  • Applicants must be willing to undergo child protection screening, including an enhanced Disclosure and Barring Service check.
  • Successful candidates will undergo an online search of publicly available information, including social media.

Responsibilities

  • Develop a caseload with Assistant Head Teachers and Pastoral Leads, assess learners’ educational, emotional, and behavioural needs, and tailor advocacy and support programmes accordingly.
  • Work with colleagues to design, implement, and review pupil support plans, establishing baseline attendance, attainment, and predicted-grade data and monitoring agreed soft and hard outcomes.
  • Drive attendance in the caseload by making daily attendance calls, attending attendance meetings where necessary, and running agreed interventions.
  • Work closely with teaching staff to ensure continuity of educational and social learning.
  • Organise and deliver one-to-one and small-group targeted support, advice, guidance, practical help, and mentoring suited to learners’ needs and context.
  • Regularly risk-assess young people in the caseload for vulnerability and risk of harm to themselves or others, including attendance risks.
  • Track pastoral progress, school attainment, classroom behaviour, and risk of exclusion to inform intervention development and review.
  • Under the guidance of the Pastoral Site Lead or Assistant Headteacher, liaise with and refer to other agencies where necessary.
  • Participate in multidisciplinary teams and meetings, including personal education plan, planning and review, and core group meetings.
  • Work in a range of settings, including school, college, court, police station, and young offender institutions, with occasional evening work and residential trips.
  • Keep pupil support plans regularly updated to reflect daily support needs.
  • Record safeguarding concerns accurately and on the same day in accordance with safeguarding policy.
  • Manage behaviour in school in a timely and effective manner in accordance with the behaviour policy.
  • Keep accurate records for case conferences and professional meetings; record contacts and sessions in the agreed database, keep data current, and produce reports for case reviews and evaluations as requested.
  • Manage and organise learning and pastoral resources, including digital technologies, and ensure resources are risk-assessed and appropriate for pupils with emotional and behavioural difficulties.
  • Contribute to an inclusive culture, recognise and embrace difference, comply with and promote the Equality and Diversity Policy, and practise in an anti-discriminatory manner.
  • Follow safe systems of work, report incidents under the Health and Safety policy, take reasonable care of personal health, safety, and wellbeing, and support the wellbeing of others.
  • Reflect Catch22’s vision, mission, aims, and values; role-model its behaviours; and comply with the school’s conduct, safeguarding, and behaviour policies.
  • Complete mandatory training in accordance with Catch22 policy and procedures.
  • Improve pupils’ attitude, engagement, attendance, behaviour, academic progress, pastoral progress, and personal progress; provide management reports on pupil, class, and school progress; take part in morning and afternoon planning; participate in supervision and provide feedback about support and continuing professional development needs; and help pupils feel safe in the school environment.

About the Company

Catch22

Not-for-profit public service delivery and support

Catch22 is a not-for-profit social business that designs and delivers public services to build resilience and aspiration in people and communities. Its teams work in prisons, alternative provision schools, colleges, and community settings, helping more than 160,000 people each year. The way it operates is by delivering programs and services directly in these settings to support individuals' skills, well-being, and opportunities. What sets Catch22 apart is its long history (over 200 years) and its mission-focused approach as a social business that reinvests profits to achieve social outcomes, operating across multiple public-sector touchpoints rather than selling a single product. The goal is to improve lives by providing practical, scalable services that help people overcome barriers and raise their aspirations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1982

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