Sr. Analyst - Program Management

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POSITION SUMMARY: (Onsite in Miami, Fl)

We have a common passion for creative thinking, innovative engineering and outstanding guest service that drives continuous improvement in everything we do. Our pursuit of continuous improvement and Operational Excellence is supported by the Program Management Office (PMO). Related core services provided by our Operational Excellence Team are strategic and operational analysis, implementation of Lean methodologies and tools as well as the definition of standards. 

Driving continuous improvement, design, operation, standardization and control of processes is the responsibility of the Sr. Analyst, Program  Management.  Managed and guided by the Program Management and/or Senior Process Engineers the Process Engineer consults with internal & external clients in various organizations, corporate departments shore side and shipboard. Function as an in-house process driver and coach of matrixed operating department.  

Define need or problem, gather and analyze data, and advise recommended course of action. Perform process redesign and organization analysis studies to promote efficient and economical staff and facilities utilization on existing and new generation vessels. Assist Program Management with development, implementation and maintenance of Lean methodologies and tools. The Program is aimed to improve business performance across the department portfolio. This role will use advance planning, workflow methods, risk management and quality management to support the program (& project) objectives. Furthermore, provide expertise and best practice implementation with regard to the process improvement discipline.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead process development, improvement and standardization across Program and Project Management according to Lean Philosophy
• Lead development of Lean methods and tools for customer requirements and critical process features
• Lead, organization, moderation and documentation of internal and external program related workshops to improve processes, manage planning and execution of projects as well as changes in progress
• Consult Program and Project Management on alternate methods of solving need or problem and recommend specific solution
• Apply analytical techniques to drive process improvements, generally quality improvement, cost reduction or revenue increase and enhance delivery services
• Determine root causes of defects in performance through data analysis, decomposition and process observation
• Utilize principles of industrial engineering to evaluate work method proposals and to develop recommendations to management
• Implement a feedback culture, drive the associated actions and incorporate feedback into future plans
• Monitor strategic and operational Key Performance Indicators to identify opportunities for improvement
• Manage PMO knowledge sharing as well as identify process benchmarks within and outside the maritime industry
• Collaborate with counterparts in other business areas

QUALIFICATIONS:

• Bachelor’s or Master’s Degree in Industrial Engineering, Business Management, Construction Management or equivalent field
• Minimum 2-5 years of related work experience
• Experience with establishment of Lean Management
• Basic project and risk management experience

KNOWLEDGE AND SKILLS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven experience in workshop moderation and managing a small team of professionals
• Strong emphasis on implementation, achieving measurable results and inspiring managers and employees
• Ability for methodical and academic approaches
• Advanced analytical and structural skills including mathematical modeling, exposure to operations research and industrial engineering methodologies such as queuing theory, simulation, and statistics
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables 
• Excellent organizational and presentation skills
• Ability to facilitate groups of stakeholders to arrive at conclusions and recommendations
• Change Management skills

GENERAL KNOWLEDGE:

• Working knowledge of personal computers within a Windows environment
• Profound knowledge in Microsoft Excel, Word and Power Point
• Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management
• Ability to work in a fast paced environment with multiple projects and priorities

LANGUAGE SKILLS

• Solid written and verbal English communication skills are a must
• Clear and precise communication at all levels of an organization essential
• Ability to communicate effectively with various departments within the organization, both shipboard and shore side, audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
• Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legal documents and government regulations
• Further language skills are a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to move about the office complex or vessels.  The employee is occasionally required to climb or balance.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A higher noise level is possible if visiting shipboard, offsite or warehouse locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.