Client Relations Director

Overview

*This position has a monthly, uncapped commission plan

Position Overview:The Client Relations Director is responsible for successfully marketing to doctors’ offices, hospitals, and various communities and organizations to achieve the Company’s financial and market share goals. The role involves identifying and educating potential customers and referral sources about the enteral nutrition and respiratory services provided by the Company. You will establish trusted relationships with referral sources and in-house staff, continually prospect for new accounts, maintain current accounts, and comply with all sales-related policies and procedures.

This position is for the Austin/Temple/Waco area.

Essential Job Functions:

• Be visible in the community by educating and presenting to referral sources.
• Conduct in-services, presentations, educational luncheons, and host/attend relevant events by introducing our enteral nutrition and respiratory care services to physicians, patients, their families, facility staff, and other referral sources.
• Operate autonomously with flexibility in setting your own schedule, spending most of your time in the field, as this is not a “behind the desk” role.
• Promote professional relationships with physicians, health facilities, and any other customers to improve the agency’s position in the community.
• Regularly consult with the Administrator on all aspects of marketing/sales activities.
• Develop, implement, and evaluate all marketing/sales activities for company services.
• Interact with Directors and Supervisors regarding the maintenance of accounts.
• Establish and maintain strong relationships with referral sources through ongoing assessment.
• Coordinate and complete on-site discharge planning and education.
• Design a regular schedule of visits to all referral sources in a geographically defined market area.
• Develop and execute a strategic sales plan.
• Participate in in-service programs.
• Participate in the company’s QAPI (Quality Assurance and Performance Improvement) program.
• Maintain consistent attendance.
• Submit all credentials in a timely manner.

Company Offers:

• 401(k) with match
• Health, Dental, and Vision Benefits for employees at 30+ hours
• Tuition Discounts and Reimbursement
• PTO, Sick Time, and Paid Holidays

Requirements:

• Healthcare, enteral nutrition, or respiratory sales experience is preferred.
• Licensed Clinical experience is a plus.
• Established community relationships, connections, and referrals.
• Excellent interpersonal and relationship-building skills (referral sources, patients, family members, general public).
• Strong ability to present and effectively communicate (verbally and in writing).
• Ability to work well independently as well as in groups.
• Enthusiastic, highly motivated personality, self-starter, genuine, empathetic, and strong problem-solving skills.
• Knowledgeable regarding standards of practice for all services offered.
• Valid and current driver's license and evidence of automobile insurance.
• Ability to travel to multiple job sites and attend required meetings.
• Strong critical thinking and strategic sales skills.