Full-Time

Vendor Management Specialist

Confirmed live in the last 24 hours

WhatNot

WhatNot

501-1,000 employees

Online marketplace for authentic collectibles

Consumer Software
Consumer Goods

Compensation Overview

$36.06 - $40.87Hourly

+ Benefits + Stock Options

Junior, Mid

Phoenix, AZ, USA

Team members must be within commuting distance of the Phoenix, Arizona hub.

Category
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Data Analysis
Requirements
  • Experience in operations, sales or service in a high paced ecommerce environment preferred.
  • Minimum 2+ years of diverse experience in scalable operations, ideally with experience in managing external (3rd party vendor partners) stakeholders to get results.
  • Excellent communicator with strong cross-functional skills across different team members.
  • Ability to shift priorities quickly, while maintaining a high degree of organization and control.
  • Strong analytical skills, data orientation, and metrics driven operator.
  • Experience in project management and managing strategic projects with cross-functional teams.
  • Track record of driving process improvements & cost optimizations.
Responsibilities
  • Manage the day to day performance of our BPO partners.
  • Identify root cause and solutions for dips in performance.
  • Maintain relationships with our BPO and internal stakeholders.
  • Hold partners to the metric goals outlined in their statement of work.
  • Support and lead critical initiatives to scale existing/new support and trust & safety programs.
  • Identify trends to improve our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners, including the ability to synthesize feedback and adjust plans accordingly.
  • Effectively work cross-functionally with a broad range of stakeholders.

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on transactions and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for collectible enthusiasts, facilitating safe and easy transactions for unique items.

Company Stage

Series D

Total Funding

$470.9M

Headquarters

Marina del Rey, California

Founded

2019

Growth & Insights
Headcount

6 month growth

13%

1 year growth

34%

2 year growth

89%
Simplify Jobs

Simplify's Take

What believers are saying

  • Livestream shopping is gaining traction, boosting Whatnot's market potential.
  • Partnerships with brands like Marvel enhance visibility and attract pop culture enthusiasts.
  • Series D funding of $260M supports technology, marketing, and expansion efforts.

What critics are saying

  • Increased competition from platforms like Popshop Live and NTWRK.
  • High fees for grading services may deter sellers from using Whatnot.
  • Counterfeit items slipping through verification could harm Whatnot's reputation.

What makes WhatNot unique

  • Whatnot offers a unique marketplace for 100% authenticated collectible items.
  • The platform focuses on niche markets like Funkos and FiGPiNs, attracting dedicated collectors.
  • Whatnot's hand authentication process builds trust and security for buyers and sellers.

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Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits