Flexible Support Technician

About Electrosonic

Electrosonic is Where Imagination Comes to Life.

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

Profile

A highly adaptable and motivated individual with a passion for AV, you will have the opportunity to build on your skills working at numerous client sites across London on BAU and events. This is a great opportunity to develop and grow your career in a dynamic and supportive environment.

You will join a company providing cutting-edge audio-visual solutions for major brands in many international territories.  We have a customer-centric ethos and an open, engaging and questioning culture.  You will find a company of creative, technical and very smart people who are passionate about what they do and developing others.

Main Purpose of Position

 To provide customer facing BAU support across the Company’s client business units and outside clients in the safe and correct preparation, implementation and operation of all aspects of all audio-visual, video conference, display and presentation technologies. This position will provide cover, as necessary, for staff absences, periods of peak demand and to provide a service to clients requiring ad hoc and specialist support

 Working hours are primarily between the core hours of 7:00am– 7:00pm (Mon-Fri) based on a 40-hour week (not including an hour lunch break) across a number of shifts as required to cover the business and are subject to short notice changes. There will be instances due to the nature of client events where it is expected that you will be required to work outside of these core hours and on some weekends to accommodate start and finish times. 

 Close communication in and out of shifts with the Onsite Admin Team.

What you will be doing

• Work within the FST team to provide support on client sites for general BAU AV support and events support where required.
• To operate and support presentation, conference, collaboration and associated control systems.
• Setting up, operating and breaking down of Audio-Visual systems as per the client’s requirements.
• Running the AV aspect of presentations for high profile meetings.
• Conduct training and support all aspects of system operation to colleagues and clients as identified by management.
• To oversee the booking, allocation and support of equipment for events and provide feedback upon event conclusion.
• To maintain a smart appearance at all times and to react to urgent situations in a calm manner.
• To substitute for any other role within the department, when required.
• To ensure all paperwork is completed on time and filled out completely, as required.
• To ensure all work is performed to Company standards and that quality techniques are practiced.
• Promote and adhere to the Company’s ISO policy and procedures.
• Understands and recognises the importance of safe working practices in compliance with the Company’s safety policy with safety of self and others in mind at all times.
• To ensure mandatory compliance with information security policies, standards and procedures.
• Other duties as required or assigned by company or client management.

What you will bring to the role

• Thorough operational knowledge of Audio-Visual Systems and their related technical fundamentals.
• Experience in IP and telephony-based conferencing systems.
• Experience in providing a similar service within an on-site role.
• Confident in operating sound, vision and lighting desks and have the ability to deal with very high-level events, e.g. Town halls, external client meetings, Webcasts, Auditorium spaces, dry-hire etc.
• Ability to review, accept and accommodate last minute changes to rotas and shift patterns.
• Strong drive to continually learn and adapt to multiple clients and their technologies.
• High level customer service skills to deal with both internal and external customers across multiple clients.
• Positive attitude to all situations.
• Ability to adapt to new clients and to take on board operational procedures
• Ability to integrate fully within multiple teams at short notice, substituting for various roles within existing teams.
• Be organised and flexible with the ability to approach different types of tasks during the working day.
• High level communication skills both verbal and written, able to communicate at all levels within an organisation.
• Be competent to a high level of computer literacy.
• Ability to work as part of a team as well as to work on own initiative and accept accountability.
• Ability to work well under pressure and to tight deadlines whilst ensuring highest quality standards and attention to detail.
• Represent the company in a professional manner on its customers’ sites.
• Ability to demonstrate strong prioritising, planning, organisation and implementation skills to ensure smooth running of the operations and the successful completion of technically demanding events and projects.
• Must be punctual and reliable.
• This role will involve moving and lifting of equipment.

What we offer:

·         Excellent opportunities for career development

·         Investment in your learning and development

·         Employee Recognition Scheme

·         23 days holiday plus bank holidays

·         The opportunity to purchase additional holiday

·         Health Cash Benefit

·         Season Travel Ticket Loan

·         Cycle to Work Scheme

·         Tech-scheme

·         Friendly and supportive working environment

At Electrosonic diversity, equity and inclusion (DEI) are fundamental to our mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play.