Full-Time

Email Deliverability & Operations Manager

Posted on 5/14/2024

TrueML

TrueML

51-200 employees

Automated debt collection via machine learning

AI & Machine Learning
Financial Services
Data & Analytics

Expert

Remote in USA

Required Skills
Communications
SQL
Data Analysis
Requirements
  • 5+ years of work experience in a data-driven email deliverability role
  • Expertise with authentication protocols (e.g., SPF, DKIM, DMARC) and regulations (e.g., anti-spam legislation)
  • Strong working knowledge of 3rd party delivery tools (e.g., SendGrid, SparkPost) and deliverability analysis tools (e.g., eDataSource, Validity, etc.)
  • Data analysis and quantitative skills
  • SQL proficiency highly desired
  • Ability to build trust with internal and external partners with a strong desire to help them succeed
  • Superb written and oral communication skills
  • Exceptional attention to detail
  • Strong interest in leveraging technology to increase efficiencies and improve internal processes
Responsibilities
  • Create and maintain monitoring of daily email performance KPIs
  • Monitor and manage IP/domain reputation and run daily seed tests to ensure outstanding deliverability
  • Investigate, diagnose and remediate email deliverability issues with urgency, communicating with the business on progress and resolution
  • Partner with cross-functional teams to prioritize and execute on improvements to TrueAccord’s email system
  • Manage ESP vendors and cultivate relationships with ISPs
  • Be the in-house SME and advocate for best email sending practices, educating internal stakeholders and external clients
  • Help TrueAccord continuously improve by identifying, creating, and enhancing internal systems and processes based on data and evolving industry standards

TrueAccord leverages machine learning for a digital-first debt collection approach. It enhances recovery outcomes while ensuring a consumer-friendly experience through empathetic, adaptive communications and tailored payment solutions.

Company Stage

N/A

Total Funding

$199.9M

Headquarters

Lenexa, Kansas

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-5%

2 year growth

-18%
INACTIVE