E-commerce Technical Director

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Our purpose

At Orange Business, we help customers become more autonomous by using web, data and AI technologies to deliver world-class digital experiences.

As the company accelerates its digital transformation, we are developing a composable, data-driven ecosystem built on APIs, microservices and reusable web components. Our e-commerce platforms support this ambition by giving customers and B2B2C partners a seamless view of their products and services.

Development is delivered by our System Integrator partner. The partner builds; our internal team owns production, operational readiness, quality, architecture and the overall operating model.

We are also introducing AI-powered conversational solutions across our shops and showcase portals. The team will own their integration, deployment, testing and operation.

The role

As E-commerce Technical Director, you will lead the technical and operational direction of Orange Business’ e-commerce platforms, including the Shop within the Newco Program and its end-to-end digital integrations.

You will ensure that our platforms are reliable, secure and continuously improving, while guiding the evolution of the technology landscape and strengthening collaboration with our System Integrator and internal stakeholders.

Key responsibilities

• Define and deliver the technical and organizational roadmap, covering integrations, migrations, modernization and decommissioning.
• Own production performance that drives the online business and act as the primary point of contact for incidents and escalations.
• Establish a clear operating model with the System Integrator, including responsibilities, support boundaries and escalation paths.
• Lead operational readiness and release coordination across the shop and connected digital platforms, including major launches.
• Set and maintain quality standards, including quality gates, regression testing, defect management and test automation.
• Guide the evolution of the ecosystem, including Identity & Access Management, micro-frontends, iPaaS, reusable architectures, PIM, observability, resilience and CMS modernization.
• Own the integration, reliability and testing strategy for AI solutions, including LLM evaluation and production monitoring.
• Work with technical leaders across operations, releases, quality, architecture, platformization and business coordination.
• Improve customer satisfaction and conversion in partnership with ecare and business teams.
• Lead technology scouting, experimentation and the development of team capabilities.
• Build strong relationships across Orange Business teams in France, India and other locations.

About you

Your profile

• Significant experience leading technology teams and delivering transformation in complex environments.
• Proven experience operating a large-scale e-commerce or marketplace platform in production.
• Strong background in incident and release management, supplier governance, contracts and budgets.
• Solid understanding of software quality, testing, automation and operational readiness.
• Experience with AI systems in production; familiarity with LLM evaluation and monitoring is an advantage.
• Customer-focused, pragmatic and proactive, with high standards for delivery and technical quality.
• Able to engage and grow engineering teams, influence stakeholders and communicate clearly.
• Fluent in English; French is an advantage.

Additional strengths

Experience with digital and omnichannel environments, e-commerce technologies, agile delivery frameworks, observability, test automation, business launches or large-scale business and technology transformation would be valuable. Knowledge of Orange Business and its internal network is a plus.

Why join us?

• A strategic role at the intersection of digital, commerce and AI.
• The opportunity to shape Orange Business’ next-generation platformization.
• A key role in the company’s international location strategy and collaboration with teams in India.
• The leadership of a 4-8p team in India, plus the pilot of external contractors in India
• Broad responsibilities and visible, high-impact deliverables.

You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.