We are seeking a highly experienced CX Account Executive with specialized experience in Contact Center and Agentic AI sales to the Healthcare vertical. This strategic sales role will focus on identifying and capturing greenfield opportunities, driving transformative customer experience (CX) outcomes through consultative solution selling. The ideal candidate will target and penetrate organizations with 250+ contact center agents, building a robust pipeline of net-new business while delivering significant revenue growth.

Key Responsibilities:

Prospecting into select greenfield accounts by targeting key lines of business and decision-making personas

Execute disciplined sales process, including value selling and MEDDPICC

Drive a high level of discipline around pipeline management and forecasting

Develop and present comprehensive ROI-focused solutions that address specific customer pain points and business objectives

Partner with cross-functional teams to ensure seamless solution delivery and customer success

Deliver executive-level presentations on value proposition and business impact

Required Qualifications:

Experience (8+ yrs) Contact Center and Agentic AI sales to net new prospects in Healthcare vertical

History of successfully identifying and closing new business opportunities

Deep understanding of contact center technologies and market dynamics

Expertise in value-based selling methodologies and outcome-driven sales approaches

Strong proficiency with Salesforce, Clari, LinkedIn Sales Navigator, and ZoomInfo

Experience in Account-Based Marketing (ABM) strategies and enterprise prospecting

Ability to combine excellent communication skills and proven strategic thinking capabilities

Salary Range or On Target Earnings:

$174,500.00 - $389,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/31/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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About the company

Zoom builds cloud software for teams to meet, communicate and support customers, from small businesses to large organizations. Zoom Workplace brings video meetings, team chat and business phone service into one app, while its separate contact center tools route customer calls and messages to service agents. Users join meetings from computers, mobile devices or room systems, share screens and collaborate on digital whiteboards; webinars and events extend the software to larger audiences. The company sells subscriptions with different feature levels and add-ons alongside a free meeting plan. Zoom was founded in 2011 and is headquartered in San Jose, California.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Jose, California

Founded

2011

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Simplify's Take

What believers are saying

Enterprise demand supports expansion: Zoom reported 7.8% annual Enterprise revenue growth in August 2026.
Employees get senior guidance: Zoom's MentorMatch connects them with leaders, with availability varying by location.
Operations fund continued investment: Zoom reported $1.92 billion annual free cash flow in February 2026.

What critics are saying

Existing enterprise accounts shrink: Zoom reported 99% net dollar expansion in August 2026, below the break-even 100%.
Zoom faces bundled substitutes: Microsoft 365 and Google Workspace include competing meeting services alongside their productivity software.
New employee shareholders have limited influence: Zoom's dual-class structure concentrates voting control with pre-IPO holders.

What makes Zoom unique

Zoom avoids one-model dependence: its AI combines proprietary models with OpenAI and Anthropic.
Zoom limits outside AI data retention: third-party model providers use zero-retention policies, with exceptions for safety checks.
Zoom Rooms crosses platform boundaries: its conference-room software joins Microsoft Teams, Google Meet and Webex meetings.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave

Company News

PR Newswire

Oct 13th, 2026

Toku extends carrier-grade voice connectivity to Zoom Contact Center in 14 APAC markets

Toku, a Singapore-headquartered AI-powered customer experience platform listed on the Singapore Exchange, has extended its local numbering and public switched telephone network (PSTN) connectivity to Zoom Contact Center. Customers can select it as their provider in the Zoom Admin Center. Toku has supplied connectivity for Zoom Phone since 2021. The contact centre service covers 14 Asia Pacific markets, including Australia, China, Japan, Singapore, and Vietnam. Contact centres need better voice quality, local presence, and regulatory compliance than internal telephony, and AI virtual agents add to the load. Each of their calls still needs a local number and in-country routing. "A voice agent is only as fast as the network it answers over," said Thomas Laboulle, founder and chief executive officer of Toku. Toku contracts with customers separately from their Zoom subscription.

PR Newswire

Oct 6th, 2026

Avarra raises $17M to upskill GTM teams with AI avatars, growing ARR 400% YOY

Avarra has raised $17 million in Series A funding led by Duration Ventures, with participation from Lightspeed Venture Partners, Draper Associates, GTMfund, Alumni Ventures, and Zoom. The company's AI avatar platform helps sales teams master complex processes, reportedly cutting ramp time in half. The platform captures expertise from leaders and deploys AI avatars to train team members, assist in live deals, and engage customers. Customers including Elastic, Masimo, and Proofpoint use the system to scale sales playbooks across their organisations. Avarra reported 400% year-over-year ARR growth and 698% growth in contracted ARR from mid-market and enterprise customers. Sales teams complete over 10,000 AI coaching sessions weekly on the platform. The funding will support engineering and go-to-market hiring whilst expanding customer-facing platform capabilities.

Customer Experience Magazine

Sep 25th, 2026

Zoom Buys Onyx to Bring Self-Hosted Enterprise AI Search

Zoom has bought Onyx, an open-source enterprise AI search platform that runs on customers' own servers, with implications for CX.

Yahoo Finance

Sep 22nd, 2026

Zoom stock could drop 20% in market shock, twice S&P 500's decline

Zoom Communications stock has fallen 17.4% over the past month despite beating quarterly guidance. The company's fiscal Q2 2027 revenue exceeded expectations, with management raising full-year outlook. However, two concerns emerged. Management now expects its Online business to remain flat in fiscal 2027, down from projections of slight growth, as customers shift from search to AI for product discovery. Costs also increased due to higher AI usage with new products. Growth is coming from Enterprise, which expanded at its fastest rate in three years, driven by Phone, Contact Center, and AI products. Revenue over the trailing twelve months grew 5.0%. During market shocks since 2019, Zoom has fallen an average of 20% peak to trough, compared to 17% for the S&P 500. Its worst performance was during the 2022 inflation shock, when it dropped 61%.

Yahoo Finance

Sep 15th, 2026

Zoom launches AI-powered revenue OS unifying buyer intelligence and customer conversations

Zoom Communications unveiled its vision for an AI-powered revenue OS, a unified platform connecting buyer intelligence, customer conversations, and revenue execution. The company announced new Zoom Revenue Accelerator capabilities, including Engage and Forecast, alongside the availability of Common Room by Zoom. Engage builds multichannel sales sequences across email and phone, whilst Forecast transforms deal-level signals into live forecasts. The new ZRA Elite offering combines ZRA Premium with these new capabilities. Zoom customer Barracuda Networks reported a 15% increase in deals closed and 5% faster deal velocity using Zoom Revenue Accelerator. IDC recognised Zoom as a Leader in its 2026 MarketScape for unified revenue orchestration. The platform aims to help go-to-market teams move from customer signal to action within one system, leveraging context from customer conversations to drive revenue growth.

Zoom

Healthcare CX Account Executive

About the job