Operations Support Coordinator

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits:

• Weekly pay with skill pay and shift differentials

• Benefits package including medical, dental, vision and medical reimbursement

• Medical employee-only premium less than $10/week with wellness discounts

• HSA with annual employer contribution

• Weekly 401(k) match

• Vacation immediately upon hire

• 8 holidays per calendar year

• Personal time after 90 days

• EAP and identity theft protection

• Tuition reimbursement

• Company paid life insurance and short term disability

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn,  ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Shift Details:

• 2nd Shift:  3:30pm - 12:00am. During high volume, you may need to stay late, possibly until 2:00am. Occasional Saturday, as needed.

Summary

The Operations Support Coordinator is responsible for providing support to the warehouse floor operations.  This position will coordinate all incoming and outgoing trucks and ensure the proper documentation is prepared.  Operations Coordinator will act as the primary point of contact for drivers and carriers. In addition to driver and carrier duties, Operations Coordinators will support waving and documenting orders and returns as needed by the operation. 

Responsibilities

• Communicate with carrier dispatch and clients’ drivers verbally and in writing with a professional and positive attitude.

• Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedule.

• Manage Bill of Ladings (BOLs).

• Act as liaison between drivers and Saddle Creek personnel on any issues or questions with shipments.

• Research and offer solutions for driver-based issues or questions.

• Assist warehouse leads and operations teams.

• Generate and retain required reporting for operations.

• Wave orders, document returns, and exchanges including generating receipts and shipping documents.

• Check in carriers for appointments.

• Verify quality, timeliness, and accuracy of receiving process.

• Assists in answering phones.

• Order packaging and general warehouse supplies.

• Prints labels for operations use.

• Other duties as assigned by supervisor or manager.

Qualifications

Education/Experience

• High School Diploma or GED

• Associate’s degree preferred

• Six (6) months experience or more in a customer service, client-facing, or clerical role.

• Experience with working with warehouse management systems (WMS) is preferred.

• Experience working in a warehouse, light industrial, or similar setting is preferred.

Knowledge, Skills and Abilities

• Able to work in a fast-paced environment

• Excellent verbal and written communication skills, especially through e-mail and over the phone

• Strong interpersonal skills

• Good problem-solving, conflict resolution, and prioritizing skills.

• Experience in preparing and maintaining accurate records and reports.

• Ability to follow both written and verbal instructions.

• Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint)

• Comfortable working in office and warehouse environments, including non-climate-controlled areas.

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [email protected] and let us know your contact information and the nature of your request.