Chargebacks & Payment Disputes Team Manager
About the job
- At least 5 years of experience leading operational teams.
- Experience managing teams across multiple locations, cultures, and time zones.
- A strong operational leadership track record of achieving key performance indicators, service-level agreements, and quality targets.
- Advanced Excel skills.
- Excellent written and verbal English communication.
- Lead and develop a global team across three hubs and multiple time zones, driving collaboration and accountability.
- Oversee team capacity, priorities, and service delivery to ensure execution aligns with business objectives.
- Maintain and improve dispute management processes, policies, and controls across card payments, Automated Clearing House debit, and other payment methods.
- Manage relationships with banks, payment providers, customers, and external vendors, including their operational and risk teams.
- Partner with Risk, Compliance, Reconciliation, Business, Product, and Customer Care on investigations and dispute resolution.
- Lead process improvement, automation, and optimization initiatives to boost efficiency and reduce risk.
- Own team performance across quantitative metrics including productivity, recovery rates, backlog, and service-level agreements, and qualitative metrics including accuracy, compliance, and audit readiness.
- Use operational reports and data analysis to identify trends, risks, and opportunities for improvement.
- Experience in chargebacks, disputes, payments operations, risk, or fraud is highly desirable; strong operational leaders from fintech or payments who can quickly build domain expertise will also be considered.
About the company
Payoneer provides a global payment platform that helps businesses send and receive money across borders in multiple currencies. It works by giving businesses accounts and payment tools that let them pay suppliers and get paid by customers as if they were local, instead of using costly international wire transfers. It also connects users to major online marketplaces to expand sales opportunities. Compared with traditional banks and other fintechs, Payoneer focuses on reducing transfer fees and simplifying cross-border transactions through a multi-currency account and marketplace connections. The company’s goal is to enable easy, low-cost international payments to support global business expansion.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2005
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Simplify's Take
What believers are saying
- Nuvei agreed on June 15, 2026 to buy Payoneer for $2.75 billion.
- Payoneer opened a Gurugram innovation hub on July 13, 2026 for AI development.
- Bangladesh Bank's July 2026 framework opens bank-mediated cross-border payments to Payoneer partnerships.
What critics are saying
- Two New York shareholder lawsuits filed August 20 and 21, 2026 seek to block Nuvei's merger.
- Payoneer's stock disappears if Nuvei closes mid-2027; regulatory approvals remain unresolved.
- A failed Nuvei merger leaves Payoneer independent, subscale, and exposed to platform fee compression.
What makes Payoneer unique
- Payoneer serves 2 million customers across 190 countries and 70 currencies.
- It integrates with 2,000+ marketplaces and platforms, including Amazon, Walmart, eBay, and Airbnb.
- Its local receiving accounts and payout rails replace costly cross-border wires for SMEs.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Parental Leave
Wellness Program
Flexible Work Hours
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%Payoneer (NASDAQ: PAYO) has launched Payoneer Checkout for eligible Singapore-registered businesses. Powered by Stripe, the tool lets merchants accept payments from international customers through their own online stores, using cards, digital wallets, and other methods. Many Singapore brands that sell on Shopee, Lazada, and Amazon are building direct-to-consumer channels. These give them more control over the customer experience, but add complexity across currencies, markets, and payment methods. Digital payments account for more than 60% of transactions in Southeast Asia. South Korean skincare brand COSRX and Dr. Melaxin reported higher payment approval rates with the product. "Payoneer Checkout is designed to be that partner, helping businesses convert global demand into revenue wherever their customers are," said Nagesh Devata, senior vice president of APAC at Payoneer.
India rejects Elon Musk s claim of discrimination over Starlink launch. Starlink is still awaiting security clearance before it can seek spectrum and begin commercial services in India. India has rejected Elon Musk's claim that Starlink, SpaceX's satellite internet service, is being unfairly blocked from launching in the country. The pushback comes as SpaceX struggles to turn years of regulatory work and partnerships with India's biggest telecom operators into a commercial launch in one of the world's largest internet markets. On Wednesday, Musk accused unnamed "oligarchs" of blocking Starlink's launch in India to maintain what he called their "monopolistic chokehold" on the country, without identifying them or providing evidence for his claim. He called the alleged blocking a "crime against the people of India" and argued that Starlink could bring affordable, high-speed internet to people who lack internet access. Hours later, India's Ministry of Communications pushed back, saying its regulatory framework for satellite communications is "fair and non-discriminatory." The ministry said in a statement that Starlink and two other licensed satellite operators are all at "broadly the same regulatory stage." It added that all three companies are undergoing security assessments that must be completed before they can seek spectrum, the radio frequencies that satellites use to send signal. Starlink has spent over five years trying to enter India, a market with more than a billion internet subscribers. But it has yet to begin commercial services despite securing key regulatory approvals and partnering with telecom giants Reliance Jio and Bharti Airtel last year. SpaceX has also set up a local team as it prepares for a launch, appointing former Payoneer executive Prabhakar Jayakumar to lead its India operations in December. Musk's comments came hours after Lauren Dreyer, Starlink's vice president of business operations, appeared at a telecom industry conference, India Mobile Congress, in New Delhi and reiterated the company's commitment to the market. "We stand ready to serve India," Dreyer said, adding that Starlink wants to help realize Prime Minister Narendra Modi's goal of achieving universal connectivity across the country. Starlink said it already has more than 20 gateway sites (the ground stations that link its satellites to the internet) and hundreds of antennas on the ground in India, and has adapted its operations to meet the country's regulatory, security, and data-sovereignty requirements. Moreover, SpaceX has positioned its satellite network as a complement to - rather than a replacement for - India's terrestrial telecom networks. SpaceX first attempted to launch Starlink in India in 2021. The company, however, had to refund preorders for its equipment in early 2022 after the Indian government called it out for "booking/rendering the satellite internet service" before getting the necessary licenses. Starlink has also previously clashed with India's largest telecom operators over how satellite spectrum should be allocated. Starlink pushed for spectrum to be assigned administratively, while Reliance Jio argued that it should be auctioned - a position that could have made Starlink's entry more expensive. India ultimately sided with Starlink's preferred approach, deciding to allocate satellite spectrum administratively rather than through an auction. Jio and Airtel, the two biggest Indian telcos, are also pursuing their own satellite internet services, even as they have agreed to distribute Starlink in India. Jio is working with satellite operator SES on satellite broadband, while Airtel is a major backer of Eutelsat OneWeb, another licensed satellite operator in India. While the timing of Starlink's India launch remains unclear, the company this week launched Starlink Mobile, which connects ordinary phones to satellites, in neighboring Bangladesh this week. Starlink, India's Ministry of Communications, Reliance Jio, and Bharti Airtel did not immediately respond to requests for comment.
Upstart, an AI-powered lending platform using machine learning to assess borrower risk, stands out as a promising Russell 2000 investment opportunity. The company has seen loan originations surge by 54.3% over the past year, with revenue expected to grow 30.9% next year as it expands into new markets including credit cards. Free cash flow is projected to turn positive next year. Meanwhile, Inter Parfums and Payoneer face challenges. Inter Parfums, which manufactures fragrances under licenses including Kate Spade and Van Cleef & Arpels, shows weakening efficiency with operating margins declining 1.7 percentage points. Its estimated 2% sales growth signals slowing demand. Payoneer, a cross-border payment platform for SMEs, has struggled with profitability despite revenue growth, with earnings per share falling 5.2% annually over two years. Its 7.9% return on equity reflects difficulties finding profitable growth opportunities.
Payoneer CEO John Caplan says the best entrepreneurs are "unemployable" — a trait he views positively. Under his leadership, the financial services platform has grown from a $500 million business to over $1 billion in revenue with nearly $300 million in adjusted EBITDA. The 22-year-old company serves 2 million customers across 190 countries, processing approximately $100 billion annually. Payoneer provides multi-currency wallets and financial tools for entrepreneurs operating cross-border businesses on platforms like Amazon, Shopify, and Etsy. Caplan explains the company solves key challenges for global entrepreneurs: managing multiple currencies, providing mobile-based financial operations, and offering accounts receivable and payable tools. The platform serves businesses that lack the finance departments of large corporations but need sophisticated international payment capabilities.
Payoneer - Global payment partner empowering DodgePrint sellers. August 22, 2026 Stay updated. For POD and eCommerce sellers, selling internationally is not only about products or shop operations. Sellers also need to receive revenue from multiple platforms, manage foreign currencies, pay suppliers, and withdraw funds to Vietnamese bank accounts. That is also why Payoneer is partnering with DodgePrint, bringing an additional cross-border payment solution to the seller community expanding their businesses globally. The partnership program also gives sellers within the DodgePrint ecosystem access to special fee policies. What is Payoneer? Payoneer is a global payment platform that provides tools to help businesses and sellers participate, operate, and grow in the cross-border economy. Payoneer currently operates across more than 190 countries, supports over 70 currencies, and connects with more than 2,000 eCommerce platforms, marketplaces, and digital platforms. The Payoneer ecosystem currently serves more than 2 million customers globally across various industries, including eCommerce, digital marketing, freelancing, services, travel, gaming, and digital content. Payoneer Solutions for POD and eCommerce Sellers. Receive revenue like a local business. Payoneer provides receiving accounts in multiple popular currencies such as USD, EUR, GBP, and SGD. Sellers can receive revenue from eCommerce platforms, marketplaces, customers, or overseas partners into a single account without having to open a bank account in each country. For global USD transactions, businesses can also receive payments via the provided SWIFT code. Centralized revenue management. Instead of tracking multiple payment flows separately, sellers can manage revenue from multiple platforms centrally through a single Payoneer account. Payoneer also supports multiple payment receiving methods, including receiving payments directly from marketplaces, Payment Request for B2B transactions, and transfers between Payoneer accounts. The availability of each method depends on account eligibility and applicable regions. This solution is suitable for sellers operating multiple shops, working with multiple partners, or expanding into multiple international markets. Pay suppliers and partners. Sellers can use their Payoneer balance to pay suppliers, contractors, and partners. Payoneer supports transfers to banks in more than 150 countries, while also allowing transfers between Payoneer accounts. For eligible customers, the Payoneer Commercial Mastercard also supports advertising payments on Amazon, Google, and Facebook wherever Mastercard is accepted. Sellers can create additional virtual cards to separate budgets by shop, product, or team. Card availability depends on account eligibility. Withdraw funds to Vietnamese banks. Funds in a Payoneer account can be withdrawn to local bank accounts in Vietnam. Sellers can also convert currencies directly on the platform, track transactions, and manage international cash flow more centrally. Payoneer partners with DodgePrint. DodgePrint is a platform that helps sellers manage multi-channel POD operations across Etsy, Amazon, Shopify, TikTok Shop, and WooCommerce. Sellers can centrally manage everything from research, listing, orders, and fulfillment to business data analytics through a single dashboard. While DodgePrint addresses the challenges of operations and scaling across multiple shops, Payoneer adds solutions for receiving revenue, managing foreign currencies, and paying international expenses. The partnership between the two sides gives the DodgePrint seller community access to an additional cash flow management solution when developing their businesses in international markets. Supporting sponsor at Coffee Talk. At the recent Coffee Talk event, Payoneer partnered with DodgePrint as a sponsor, while also sharing valuable insights into payment solutions for POD and eCommerce sellers. The session helped attendees gain a better understanding of how to receive multi-currency payments, manage cash flow, and handle international transactions while expanding their businesses. Payoneer's support contributed to making Coffee Talk not only a place to connect, but also a space to share experiences, broaden perspectives, and explore more partnership opportunities for the seller community. As part of the partnership program, Payoneer offers a special fee policy exclusively for sellers from the DodgePrint community. As the fees are not publicly disclosed and may depend on applicable conditions, sellers are encouraged to fill out the form below. The responsible team will contact you to check eligibility and provide detailed information. Fill out the form now to receive information about Payoneer's special policy. Conclusion. With solutions for receiving multi-currency payments, managing revenue, paying partners, and withdrawing funds to Vietnam, Payoneer offers an additional option for sellers developing their cross-border businesses. In addition, through the partnership program, sellers can receive a special fee offer from Payoneer when registering through the form above. Frequently asked questions. Which sellers is Payoneer suitable for? Payoneer is suitable for POD sellers, eCommerce sellers, and businesses that need to receive or make international payments. Does Payoneer support withdrawals to Vietnam? Yes. Sellers can withdraw funds from their Payoneer balance to local bank accounts in Vietnam. How can I receive the special fee policy? Sellers need to fill out the registration form. After receiving the information, the responsible team will contact you directly to advise on the applicable conditions and fees. Amanda. Amanda and Jake met in college, bonded over street fashion, and started printing hoodies for friends. Continue your reading journey with these related topics