Infrastructure Services Automation Lead

I’m Nerijus Šarnas, Head of IT Service Management at Telia Lietuva, and I’m looking for an Infrastructure Services Automation Lead to help us make automation a core capability across ITSM.

Bring your engineering expertise. Shape the architecture. Set the technical direction for infrastructure automation.

You understand what it takes to turn manual processes into reliable automation. Now, use that experience to design scalable solutions, explore ideas through prototyping, and guide engineering teams from concept to implementation. Ready to shape how infrastructure services are automated at Telia?

What you’ll do:

You’ll own the ITSM automation function—from identifying opportunities and setting priorities to delivering reliable solutions through your team.

• Lead and develop a team of automation engineers, setting clear direction, building their capabilities, and supporting delivery.
• Turn operational challenges into automation opportunities, working with ITSM team leads and stakeholders to understand processes and define practical solutions.
• Design, build, and maintain automation solutions, including runbook automation, operational workflows, and end-to-end process automation.
• Shape our engineering approach, defining and evolving automation standards, tooling, and practices.
• Own the automation roadmap, prioritizing initiatives and guiding them from idea to implementation.
• Make the impact visible, measuring time and capacity saved, errors reduced, and improvements in service quality.
• Scale automation across ITSM, helping teams reduce manual effort and adopt better ways of working.
  

What will help you thrive in this role:

You’re an engineer who has built automation that works in the real world—and you’re ready to help others do the same. You can go deep technically, understand the wider context, and bring people together around a clear outcome.

• Hands-on IT automation experience: you’ve written code, built pipelines, and supported solutions running in production.
• Practical knowledge of AWX / Ansible and Python, alongside relevant IT operations automation tools and frameworks.
• The ability to transform a manual IT process into an automated workflow, understanding it end to end before designing the solution.
• Experience working with technical and non-technical stakeholders, gathering requirements, agreeing on scope, and delivering solutions to real problems.
• Curiosity and sound judgment: you ask useful questions, challenge assumptions, and explore the details when they matter.
• Ownership and follow-through: you define success, drive delivery, and check whether the solution achieved its purpose.
• Readiness to lead and develop others, alongside your own technical contribution.
• Fluency in Lithuanian and English.
  

Join us to shape smarter living for people, businesses, and the planet
At Telia, we're a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator, we drive long‑term progress through large‑scale, impactful projects in an inclusive environment.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive environment. Whether you're taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer

At Telia, we care about your well-being, growth, and sense of belonging:

• Additional health insurance and pension plans
• Workation: work from anywhere in the EU for up to 30 days per year
• Extra vacation days based on tenure (up to 5 additional days)
• Discounts on Telia services, including free home internet
• Partner offers and discounts (SPA, cafes, events)
• Telia Kids Club: summer camps for employees' children
• Company-supported sports activities (yoga, basketball, running)
• Internal training, leadership programs and job shadowing to explore new roles

…and more.

Monthly salary range for this position 6160 Eur – 8500 Eur (gross) + annual performance. Although it may vary depending on your skills and experience.

Ready to make better happen?

If you're selected for the next stage, you'll be contacted by our Talent Acquisition Partner. Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Nerijus Šarnas at [email protected].

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual's needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we're dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen – together!

More about our culture: www.telia.lt/karjera