Associate Manager - Investor Services

Job Description

Are you passionate about investor services and ready to take the next step in your leadership journey? As an Associate Manager within our Investor Services team, you'll lead and develop a talented team while acting as a trusted partner to clients, investors, and key stakeholders. This is an exciting opportunity to combine technical expertise with people leadership, overseeing the delivery of high-quality investor servicing solutions, driving operational excellence, and contributing to the continued growth of a dynamic and collaborative business. If you thrive in a fast-paced environment, enjoy building strong relationships, and are motivated by developing both people and processes, this role offers an excellent platform to make a meaningful impact and advance your career.

What You Will Do

• You’ll oversee day‑to‑day investor services operations, reviewing work completed by Investor Services Officers and ensuring all deliverables meet quality, compliance, and regulatory requirements
• You’ll manage relationships with clients and investors, providing guidance on ongoing matters and proactively resolving issues before they escalate into complaints
• You’ll monitor investor transactions, including subscriptions, redemptions, transfers, trade settlements, and capital calls, ensuring accuracy and timely processing
• You’ll oversee FATCA/CRS reporting, AM/CFT reviews, CDD requirements, investor onboarding processes, and compliance approvals for complex investor structures, including Omnibus Accounts, PEPs, and REPs
• You’ll coach and develop team members, support performance reviews, drive process improvements, and ensure all internal, client, and Group reporting deadlines are achieved

What We Offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions   
• Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave 
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

• You hold a degree or are fully qualified ACCA or ICSA, with a strong foundation in investor services, fund administration, or financial services
• You bring robust relevant experience, including exposure to investor servicing, transfer agency, or fund administration activities
• You have a strong understanding of FSC regulations relating to open‑ended and closed‑ended fund structures
• You are a people‑focused leader who enjoys coaching, developing talent, and creating a collaborative and high‑performing team environment
• You are highly organised, client‑focused, and detail‑oriented, with strong Microsoft Office skills, working knowledge of Microgen, and excellent communication skills in English

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders, including our employees, clients, and local communities, while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve, whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to colleagues. We want to empower our 5,500+ employees, from 94 nationalities, speaking 41 languages across 25 countries, to each achieve their potential. Through IQ-EQ Launchpad, we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.