Hospitality Host – The Rink at Rockefeller Center

2026–27 Season | October–Early Spring

Overview

SPS is seeking energetic, outgoing, and service-driven individuals to join The Rink at Rockefeller Center. As a Hospitality Host, you will represent one of New York City’s most iconic destinations and help create welcoming, seamless, and memorable guest experiences.

This cross-functional role includes hospitality, ticketing, retail, access control, skate rentals, wayfinding, basic camera operations, and general rink operations. Team members will welcome visitors from around the world, provide information about The Rink and Rockefeller Center, anticipate guest needs, and remain calm and professional in a fast-paced, high-volume environment.

The Rink is a seasonal cold-weather operation that runs rain or shine throughout the demanding winter. Candidates must be comfortable working outdoors in cold temperatures and changing weather conditions, including rain, snow, and wind. A portion of each shift may take place outside; an insulated winter jacket and vest will be provided.

Schedules may include early mornings, daytime hours, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability is required, with dependable morning and late-night availability strongly preferred.

Summary of Position

Hospitality Hosts deliver exceptional service throughout each guest’s visit by welcoming guests, processing ticket and retail transactions, supporting access control, assisting with skate rentals, providing wayfinding, directing guest flow, monitoring locker rooms, answering questions, and maintaining a polished environment.

Above all, Hospitality Hosts set the tone of the visit: warm, genuine, and attentive service is the expectation in every interaction, whether a guest is buying a ticket, fitting a rental skate, or asking for directions. Team members may be assigned to different positions throughout The Rink based on operational needs, and all staff may be asked to fill in at any other position as needed. Team members should be willing and able to assist in those areas when requested; training is provided.

Primary Responsibilities

Welcome guests and create a positive first impression of The Rink and Rockefeller Center.

Provide knowledgeable wayfinding assistance and answer questions about The Rink, Rockefeller Center, nearby attractions, amenities, and seasonal offerings.

Process ticket and retail transactions at the Skate House Box Office and Retail Shop using a touchscreen or mobile POS system.

Follow all transaction procedures accurately.

Check and scan guest tickets, issue appropriate credentials, and communicate relevant session information.

Handle rental skate duties, including exchanges, guest education, cleaning, sanitizing, and proper storage.

Direct guest traffic, assist with crowd management, and maintain efficient pedestrian flow.

Operate point-and-shoot cameras and support basic photo capture operations.

Instruct guests on proper locker usage and etiquette.

Address guest questions and concerns in a calm, professional manner.

Occasionally support general maintenance and snow removal during snow events.

Uphold The Rink’s guest-service, operating, and safety standards.

Encourage guests to explore other attractions and experiences within Rockefeller Center.

Perform other duties that support rink operations.

Requirements

Ability to communicate effectively in English, both verbally and in writing.

Previous experience in retail, customer service, hospitality, events, or a skating rink is preferred but not required.

Strong communication, organization, problem-solving, and time-management skills.

Ability to provide warm, professional service and address guest needs in a high-volume environment.

Ability to direct and assist large groups of people with confidence.

Ability to work calmly and professionally in a fast-paced environment.

Consistent attendance and punctuality are essential functions of this role; team members are expected to arrive on time, in uniform, and ready for every assigned shift.

Willingness and ability to fill in at any other position at The Rink as needed, and to assist in other areas when requested. Training is provided.

Weekend, holiday, early morning, and late-night availability is required.

Comfort working outdoors in cold temperatures, rain, snow, wind, and changing winter conditions.

Ability to sit, stand, walk, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift.

Must be able to lift 15 pounds on a regular and continuing basis.

Must follow uniform, grooming, hygiene, and appearance guidelines.

Must follow all policies and procedures implemented by SPS and Tishman Speyer.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$18—$21 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Pay Range 18 - 21 USD

About the company

SPS Holding provides global business process outsourcing and document management services, digitizing documents, automating tasks like claims handling and invoice processing, and managing customer communications. It operates through Technology Business Solutions for back-office, data management, and HR/payroll, and Enterprise Workplace Solutions for office logistics and tailored workplace experiences, using AI, cognitive learning, and robotic process automation to handle unstructured content. The company stands out through its large international footprint (20+ countries and 8,500+ employees) and an integrated, end-to-end approach across digital process optimization and workplace services for banking, insurance, healthcare, and legal clients. Its goal is to help clients transform their operations with data-driven, automated processes so they can focus on their core activities.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Zurich, Switzerland

Founded

1980

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Simplify's Take

What believers are saying

June 1, 2026 Cleardata expands UK document management and automated processing reach.
AS Equity Partners announced CBS and Trendcommerce bolt-ons in 2025, widening cross-sell.
IAOP's February 2026 Global 100 recognition supports enterprise sales credibility.

What critics are saying

May 2026 reports said Lincoln International prepared SPS sale materials, distracting management.
Cleardata, CBS, and Trendcommerce integrations stack execution risk through 2026.
Banking and insurance BPO pricing pressure from rivals like Accenture and Capita erodes margins.

What makes SPS Holding unique

SPS combines physical mailroom, scanning, and automated processing across 20+ countries.
February 17, 2026 IAOP ranked SPS for a 14th straight year.
June 1, 2026 Cleardata added archive storage and digital mailroom capabilities.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Commuter Benefits
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Services
Identity Theft Protection
Pet Insurance

Company News

Newswire

Jul 22nd, 2026

IDC MarketScape names SPS as a Leader in Worldwide Mailroom Solutions and Services 2026 Vendor Assessment.

IDC MarketScape names SPS as a Leader in Worldwide Mailroom Solutions and Services 2026 Vendor Assessment. Jul 22, 2026, 08:00 ET Recognition highlights SPS' strengths including AI-driven automation at production scale and global consistency and geographic reach ZURICH, July 22, 2026 /CNW/ - SPS, a global technology-enabled workplace and business transformation company, today announced it has been named a Leader in the IDC MarketScape: Worldwide Mailroom Solutions and Services 2026 Vendor Assessment (#US52993325, July 2026), recognized for strengths including AI-driven automation at production scale, an integrated physical-to-digital operating model, and global consistency and geographic reach. The recognition reflects SPS' evolution from a traditional document and mail services provider into a technology-enabled innovation partner helping organizations modernize workplace operations through intelligent automation and integrated service delivery. SPS serves more than 600 enterprise clients worldwide, combining workplace services, business process expertise, and technology to deliver measurable business outcomes. The IDC MarketScape evaluated worldwide providers of mailroom solutions and services based on current capabilities, future strategy, service delivery, and ability to support enterprise digital optimization initiatives. SPS was positioned in the Leaders Category in the assessment. Why IDC MarketScape Recognized SPS The IDC MarketScape highlighted SPS' ability to help organizations address key operational challenges, including fragmented workplace services, disconnected technologies, and siloed business processes. The report noted that SPS' end-to-end operating model serves as "a meaningful competitive differentiator" by connecting workplace services, business operations, and intelligent automation within a unified delivery framework. Through its Connected Workplace strategy, SPS integrates physical and digital workflows, workplace logistics, document processing, intelligent automation, and AI-driven insights to reduce complexity, strengthen governance and compliance, improve experiences, and increase operational visibility. "The future of work depends on connecting hybrid workplace operations with digital transformation," said Joerg Vollmer, CEO of SPS. " IDC MarketScape's recognition underscores our commitment to helping clients simplify complexity, enhance experiences, and create measurable business value through workplace innovation, automation, and AI." Driving Intelligent Workplace Innovation The IDC MarketScape also recognized SPS' investment in artificial intelligence and automation, highlighting SPS GPT, the company's secure AI-powered document intelligence platform, and noted that SPS has demonstrated "production-scale deployments with quantified business outcomes." In a separate 2026 IDC Market Note examining SPS' market evolution, IDC described SPS as "a credible transformation partner for enterprises seeking a unified, AI-enabled workplace operating model," highlighting the company's investments in agentic AI, workplace innovation, and operational intelligence. (IDC, "SPS Unifies Workplace Services in the Age of AI," #EUR154466526, July 2026) SPS' Key Strengths According to the IDC MarketScape * Global consistency and geographic reach. SPS' extensive operational scale is underpinned by a unified governance model, harmonized workflows, and standardized technology architecture. * Integrated physical-to-digital model. SPS delivers a fully integrated physical-to-digital mail operating model that combines mailroom operations, workplace logistics, document processing, and workflow automation across the enterprise. * AI-driven automation at production scale. SPS demonstrates broad application of AI-infused technologies across its entire mailroom ecosystem, with production-scale deployments delivering quantified business outcomes. * Security, compliance, and governance. SPS embeds security, governance, and regulatory compliance across all operations, supporting highly regulated sectors such as banking, insurance, legal, and healthcare. The report also noted, "SPS differentiates through a combination of operational scale, workplace services expertise, and technology-enabled transformation. The company manages more than 950 corporate mailrooms and processes approximately 1.3 billion documents annually. At the same time, SPS' proprietary technology stack spans digital mailroom platforms, a workplace engagement portal, a generative AI document intelligence engine, and operational analytics. The integration of technology-enabled operations, production-scale AI deployment, workplace services expertise, and a Lean Six Sigma-governed global delivery model distinguishes SPS from many competitors focused primarily on document processing or traditional mailroom outsourcing. SPS positions mailroom operations within a broader workplace and business-process transformation strategy, integrating physical logistics, digital workflows, employee services, and operational analytics into a unified operating model." To learn more about SPS's Leader positioning in the IDC MarketScape: Worldwide Mailroom Solutions and Services 2026 Vendor Assessment, visit https://www.spsglobal.com/en/insights/whitepaper/idc-marketscape-2026. About IDC MarketScape MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers. SPS is a leading technology-driven business transformation company. Through its innovative Enterprise Workplace Solutions, SPS helps organizations adopt modern work concepts that improve productivity, flexibility, and employee experience. SPS' Technology Business Solutions combine advanced technology, deep process expertise, and a global workforce to support clients' digital transformation initiatives and solve complex business challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and serves organizations across banking, insurance, healthcare, and other highly regulated industries. SPS employs more than 8,000 people globally and helps clients connect people, processes, and technology to create more intelligent, efficient, and engaging workplaces. SPS. The Power of Possibility. SOURCE SPS SPS Global Communications, +41 76 452 55 28 | [email protected], Tina Roy, Head of Marketing & Business Enablement - SPS North America, [email protected]

SPS

Jun 29th, 2026

SPS UKI to acquire Cleardata UK Ltd | SPS

SPS to acquire Cleardata UK Ltd, strengthening UK & Ireland information management and digital services capability

SPS Holding

Hospitality Host

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