The GEO Group

Operator of private prisons and facilities

Case Specialist

Case Management & AdvocacyPosted on Nov 9

Part-timeTampa, FL, USANo salary listed

About the Job

Requirements

A high school diploma or GED is required.
At least two years of customer service or case management experience is required.
A valid driver's license and the ability to safely operate a motor vehicle for home visits are required.
U.S. citizenship is required.
Ability to receive client approval to work on the contract is required.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills and the ability to interpret and articulate rules, instructions, and material are required.
Sound judgment, an even temperament, and the ability to maintain self-control and use appropriate interpersonal skills in stressful situations are required.
Attention to detail and problem-solving ability are required.
Ability to deal sensitively with multicultural contacts is required.
Basic computer skills and ability to use computers and department software are required.
Ability to perform local travel and home visits is required.
Ability to use standard office equipment, including a copier, computer, keyboard, telephone, and fax machine, is required.
Ability to bend, stoop, and use hands and fingers to place and install electronic monitoring equipment and perform data entry is required.
Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times a day for home visits is required.

Responsibilities

Develop and maintain accurate and complete case records for all ISAP participants, while maintaining confidentiality of all records.
Conduct home visits to verify participants’ places of residence in compliance with contractual obligations.
Provide case management to ISAP participants from entry to release by administering program policies and procedures defined by the Department of Homeland Security contract.
Perform other duties as assigned.

Desired Qualifications

Bilingual Spanish is preferred.

Benefits Information

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements

High School Diploma or GED required.
At least two (2) years of customer service or case management experience required.
Bilingual Spanish preferred.
Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
US citizenship required.
Ability to receive client’s approval to work on contract required.
Must live in the US 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills. Ability to interpret and articulate rules, instructions and material required.
Demonstrated sound judgment and even temperament. Ability to maintain self-control and use appropriate interpersonal skills in stressful situations.
Attention to detail.
Problem solving ability.
Ability to deal with multicultural contacts with sensitivity.
Basic computer skills.
Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

Typical office environment.
Local travel is required.
Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary

The Part-Time ISAP Case Specialist provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities

The Part-Time ISAP Case Specialist develops and maintains accurate and complete case records for all ISAP participants. Maintains confidentiality of all records.
Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
Performs other duties as assigned.

About the Company

The GEO Group

Operator of private prisons and facilities

The GEO Group operates, owns, and manages private prisons, detention centers, and mental health facilities, and also runs government-owned facilities under contract. It provides services through facility management, residential treatment, electronic monitoring, and community-based programs, delivered under government contracts. The company differentiates itself by being the largest prison operator in the United States with a diversified portfolio that includes private corrections, mental health services, and monitoring programs, expanded through strategic acquisitions. Its goal is to deliver secure and well-managed correctional and behavioral-health services across a wide geographic footprint by owning, operating, and contracting facilities for government clients.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Boca Raton, FL
Founded: 1984

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