Nium

Real-time cross-border payments and FX platform

Payment Operations Consultant

Business OperationsConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, IndiaNo salary listed

About the Job

Requirements

A bachelor's degree and 2–5 years of experience working in payment processing are required.
Knowledge of cross-border remittances is preferred.
Ability to prioritize, organize, and execute tasks with minimal supervision.
Strong interpersonal and communication skills.
Ability to deliver work with a high degree of quality.
Strong problem-solving and issue-resolution skills.
Hands-on experience with Microsoft Office and its tools.
Customer-centricity, confidence, curiosity, flexibility, and ability to multitask across systems.
Ability to relate to technology as an end user, work as a team player, and seek improvements in operational efficiency.

Responsibilities

Liaise with Compliance, Customer Service, Product, and Technology stakeholders to process transactions for Retail and Institutional businesses.
Reconcile incoming customer funds with transactions and ensure wallets have sufficient balances for transaction execution.
Onboard new Institutional, SME, and enterprise clients on the platform.
Monitor, investigate, and resolve payment-processing issues.
Verify statements for various banks and currencies before reprocessing or refunding transactions.
Create monthly client invoices and track settlements.
Coordinate with Reconciliation and Finance teams on accounting queries and provide information needed for proper accounting.
Work with Account Managers and Customer Service teams to resolve customer complaints.
Publish MIS reports to management and internal stakeholders.
Organize workflow to meet department objectives.
Work with Product and Technology teams to improve process efficiency and automation.
Work rotational shifts and follow the flexible holiday schedule, which has no fixed holidays.

Desired Qualifications

Knowledge of cross-border remittances.

About the Role:

Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

Key Responsibilities:

As an Consulant in our Payment Processing team you will –Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses

Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.

Onboard new Institutional, SME, and enterprise clients on Nium's platform.

Monitor, investigate, and resolve payment processing issues.

To verify statements for various banks and currencies before reprocessing or refunding transactions.

Creating monthly Invoices for clients and tracking their settlement.

Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out

Work with Account Managers and Customer Service teams to resolve customer complaints.

Publish MIS reports to the management and internal stakeholders.

Organize workflow to meet department objectives.

Work with Product and Technology teams to improve process efficiency and automation.

This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule.

Requirements:

Bachelor's degree with 2-5 years of experience working in Payment Processing, preferred knowledge of Cross border remittances

Can prioritize, organize, and execute tasks with minimal supervision.

Demonstrates strong interpersonal and communication skills.

Demonstrates ability to work with a high degree of quality.

Demonstrates strong problem-solving/Issue Resolution skills.

Hands-on experience in MS Office and tools within it.

Possesses Behavioural competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.

About the Company

Nium

Real-time cross-border payments and FX platform

Nium is a global fintech platform that enables real-time money movement for banks, fintechs, and money service businesses. It supports instant cross-border transfers, foreign exchange management, payment processing, and fraud mitigation through a proprietary API. It serves corporate purchasing, supplier payments, and travel payments with flexible funding and direct debit options. Its goal is to streamline global payments by offering a unified API-driven system with fast settlement and enterprise-grade fraud protection.

Company size: 1,001-5,000
Company stage: Series E
Total funding: $314M
Headquarters: Singapore, Singapore
Founded: 2016

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