Telephone Operator

Location

White Plains, New York

Shift:

Rotating (United States of America)

Description:

Experience The Essence of Who We Are,

Person-Center Care Is At Our Core

Telephone Operator - Per-Diem

Communication is essential to the delivery of quality patient care. No matter what your role, everyone is a caregiver at NewYork-Presbyterian. Our Telephone Operators quickly relay information while getting every detail right, while providing our patients and their families with exceptional service. Now you have the opportunity to impact the bigger picture by helping make connections and ensure our patients and their families continue to rely on us for amazing care.

The Telephone Operator utilizes the telecom system console, paging system and private band radio to answer and direct all incoming calls to appropriate source, including hospital staff, psychiatrists, psychologists, and social workers. They utilize the paging system to alert hospital staff and personnel when needed. The telephone operator is responsible for communicating emergencies, including but not limited to psychiatric emergencies, “911” related emergencies & fire events/drills.

They are the comforting voice for family members wishing to connect with loved ones and ensure the consistent delivery of excellent customer service.

This position will cover all shifts, days, evenings and nights as needed at NewYork -Presbyterian Westchester Behavioral Health Center.

Preferred Qualifications

• Bilingual strongly preferred

Required Qualifications

• Ability to operate a telecom system
• High school diploma or GED
• Superior communication and customer service skills

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2026 Best Places to Work in IT - Computerworld

• 2025 Great Place to Work Certified

• 2025 Best Employers for Women – Forbes

• 2025 Companies that Care – People

• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$35.00/Hourly

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.