Senior Manager - Payments & Financial Operations

Role & Responsibilities:

Oversee payment authorization, capture, settlement, refunds, supplier payments, and financial reconciliation across all payment methods, currencies, markets, and booking scenarios.
Serve as the primary business and operational owner of the Adyen relationship, including performance reviews, issue resolution, capability adoption, fee analysis, and commercial discussions.
Establish processes and controls that connect each booking’s customer payment, processor settlement, supplier cost, refund activity, chargebacks, fees, and realized contribution.
Develop workflows that ensure cancellations, partial refunds, supplier credits, and customer reimbursements are processed accurately, within service-level expectations, and without financial leakage.
Build reporting and alerting for authorization rates, declines, settlement exceptions, refund timing, processor fees, chargebacks, payment-method performance, and other critical operational indicators.
Analyze interchange, processing fees, payment routing, currency conversion, payment methods, and supplier-payment mechanisms to improve acceptance rates and realized contribution.
Establish the operating model for chargeback prevention, evidence submission, representment, recovery, root-cause analysis, and reporting, in partnership with Customer Operations and Finance.
Partner with fraud and risk specialists to define thresholds, controls, escalation procedures, and reporting that balance booking conversion with fraud loss, chargeback exposure, and processor requirements.
Create documented controls, exception queues, approval processes, audit trails, and escalation procedures for high-risk or financially material payment events.
Act as the business product owner for internal and B2B payment-operations tooling, translating operational needs into requirements for Engineering, Product, Data, and Finance systems.
Define the dashboards, settlement reports, reconciliation outputs, and self-service capabilities required by Vogo and future Mavio customers to understand payment performance and realized economics.
Lead the financial response to processor outages, settlement discrepancies, reconciliation breaks, refund failures, and other payment incidents, including root-cause analysis and permanent remediation.
Work with external tax experts to understand and ensure compliance with appropriate national and local tax requirements.  Recommend and manage any required tools or vendor relationships.

Minimum Qualifications:

• 5+ years in payments operations, financial operations, payment analytics, reconciliation, merchant operations, or a related discipline.
• Deep hands-on experience with Adyen or another enterprise payment service provider; direct Adyen experience is strongly preferred.
• Experience supporting a merchant-of-record, marketplace, ecommerce, travel, or other high-volume transactional business.
• Strong understanding of authorization, capture, settlement, refunds, chargebacks, interchange, processor fees, payment methods, currencies, and reconciliation.
• Demonstrated experience building payment controls, reporting, exception-management processes, and operating procedures from the ground up.
• Strong analytical capabilities, including experience working with transaction-level datasets, SQL, and BI or reconciliation tools.
• Ability to translate operational and financial requirements into product and engineering specifications.
• Experience working with AI tools and building agentic workflows, dashboards and automations.
• Familiarity with fraud prevention, risk management, cross-border payments, and supplier-payment mechanisms is strongly preferred.
• High attention to detail and a strong controls mindset, combined with the judgment to operate effectively in a rapidly evolving environment.

Benefits & Perks:

Competitive salary + equity
Top-tier laptop provided
100% company-paid health benefits for base plan coverage, with the option to upgrade to higher-tier plans
401(k) with company match
Unlimited, guilt-free vacation days
Annual wellness stipend (gym + other wellness activities)
Monthly house cleaning stipend
Annual travel allowance
Monthly cell phone & internet usage stipend
Charity donation company match
Employee referral bonus
Team offsites/activities