Full-Time

IT Analyst

Posted on 6/5/2024

Plusgrade

Plusgrade

51-200 employees

Auction-style upgrade solutions for airlines

Consumer Software
Data & Analytics

Entry

Toronto, ON, Canada

Required Skills
Communications
JIRA
Android Development
Linux/Unix
Requirements
  • Excellent communication skills
  • Strong organizational skills
  • Knowledge of Windows 10, Windows Server 2008/2012/2016, Mac OSX, and Linux
  • Knowledge of MS Office 2013/2016/365 applications
  • Hands-on experience with Google Workspace administration
  • Basic knowledge of Jira, Slack, and other modern productivity tools
  • General knowledge of Google Apps (Gmail, Drive, Docs, Sheets, etc.)
  • Familiarity with Active Directory administration
  • General knowledge of network infrastructure
  • Knowledge of basic PC repair and upgrades
  • Knowledge of mobile device administration (Android, iOS)
Responsibilities
  • Support all standard workstation system applications
  • Provide end-user support and orientation for all supported hardware and software systems
  • Support 3rd party system applications used by various business units
  • Configure, deploy, and maintain networked PCs, laptops, and networked printers
  • Verify software updates for user’s workstations are being applied
  • Act as secondary vendor liaison for maintenance and support issues
  • Procure hardware and software as required
  • Initiate incident tracking and maintain log history of all workstations
  • Generate and maintain documentation and procedures
  • Provide first-level system support; moves, adds, changes, and desktop setup
  • Assist with other ad-hoc requests

Plusgrade offers upgrade solutions for the travel industry, utilizing premium upgrade bidding and dynamic seat blocking technologies to help airlines optimize revenue from unsold premium inventory.

Company Stage

Seed

Total Funding

$7.7M

Headquarters

Montreal, Canada

Founded

2009

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

12%