Account Manager-MDU Sales & Support

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Account Manager-MDU Sales & Support will manage a national portfolio of Multi-Dwelling Unit (MDU), Homeowners Association (HOA), Condominium Association (COA), Cooperative Association (Co-op), and other owner-governed community accounts and will serve as a key partner in supporting the growth, retention, and long-term success of customer relationships. Working directly with property owners, management companies, developers, builders, association board members, community association managers, and other key stakeholders, you will support contract renewals, service adoption initiatives, and customer engagement activities. You will help customers identify solutions that align with their needs while providing and maintaining knowledge of TDS products, services, and network delivery options.

Serving as a primary point of contact for assigned accounts, you will help foster strong customer relationships while collaborating with internal teams to support a positive customer experience. You will maintain a strong understanding of TDS products, processes, and systems that support the MDU and association-based customers. You will lead efforts to analyze and improve service penetration, customer retention, contract performance, and overall account health while resolving property, community, and project-related issues. Success in this role is measured by effective relationship management, customer retention, operational coordination, revenue growth, and the ability to support business objectives.

In this role, you will manage and support a portfolio of MDU, HOA, COA, and association-based customer relationships across multiple markets.

Location and Schedule: Hybrid work style with up to three days per week on-site in Bend, OR, Monday-Friday 8:00am-5:00pm PST.

Compensation: This is a salaried, non-commissionable role.

Responsibilities

• Prepare and deliver customer presentations, proposals, and contract documentation to support service agreements and customer objectives. Manage a portfolio of MDU HOA, condominium, cooperative, and other owner-governed association accounts by leading service adoption initiatives, coordinating agreement renewals, and facilitating contract negotiations. Support the customer experience throughout the account lifecycle, including service changes, renewals, property transitions, and account support activities, while maintain strong customer relationships and retention.
• Build and maintain relationships with customer stakeholders, including C-suite executives, property owners, community association managers, condominium and cooperative board members, HOA board members, attorneys, building managers, and developers. Serve as a primary point of contact for assigned accounts through a combination of virtual communications, board presentations, annual meetings, and in-person site visits. Partner with customers to understand business needs, address concerns, and identify opportunities to enhance service delivery, resident satisfaction, and long -term partnership value.
• Develop, support and execute account strategies focused on customer retention, relationship development, and service adoption. Monitor customer and property trends, including service penetration, utilization metrics, customer satisfaction, contract performance and recommend actions to address opportunities or concerns. Maintain accurate customer records, activity tracking, account status updates, and forecasting information within CRM systems. Prepare reports and presentations regarding portfolio performance and strategic initiatives.
• Coordinate with cross-functional teams to support a seamless customer experience across all customer touchpoints. Identify customer trends, program performance results, and process improvement opportunities. Collaborate with peers and business partners to improve communication, streamline processes, and enhance operational efficiency and customer support.
• Attend customer meetings, networking events, association meetings, board meetings, annual association meetings and industry events as required. Provide information regarding industry trends, available technologies, and TDS products and services. Represent TDS professionally within property management and community association organizations and perform other duties as assigned.

Qualifications

Required Qualifications

• Bachelor’s Degree or higher OR 4+ years professional work experience.
• 2+ years of inside or outside sales experience, preferably selling data, voice and/or video solutions in an MDU environment.
• 2+ years of experience in effective proposal and contract negotiations.
• Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.

Other Qualifications

• Ability to travel up to 20% of the time annually.
• Ability to work effectively with customers at “C-Level” and other levels of management.
• Experience working with homeowner associations (HOAs), condominium associations (COAs), cooperative boards, community association management companies, or other owner-governed residential communities is preferred. Ability to present to and influence elected boards, association leadership, and property stakeholders is highly desirable.
• Ability to build and maintain strong working relationships across multiple businesses units and customers to drive successful outcomes focusing on the team.
• Strong oral and written communication skills.
• Excellent analytical skills.
• Extensive computer application experience including Teams, Microsoft Office, DocuSign, Salesforce or similar CRM.
• Well organized, good time management skills, ability to multi-task and close attention to detail.
• Ability to work independently, receive direction from multiple sources, and balance multiple work tasks at once.
• History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions, and effectively implementing the decision.
• Ability to grasp new concepts quickly, willingness to learn and continue to learn.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, education assistance, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (6 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).

Click here for more specific information regarding our comprehensive well-being program.

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role.  Certain positions are eligible for additional forms of compensation such as bonuses and equity awards. 

Pay Range (Hr./Yr.)

$62,200.00/Yr. - $101,000.00/Yr.