Senior Program Manager 3

As Sr. Program Manager III, you’ll lead the delivery of a complex, mission-focused technology program. You will bring together people, technology, operations, financial management, and customer engagement to ensure teams deliver measurable outcomes while maintaining strong performance and stakeholder trust.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Program Leadership: Provide overall leadership, direction, and accountability for the successful delivery of a large-scale IT program, ensuring technical, operational, contractual, and financial objectives align with organizational and mission priorities.
• Customer Engagement: Serve as the primary interface with client and organizational leadership and key stakeholders, maintaining strong customer relationships, communicating program performance, and proactively addressing priorities, concerns, and emerging requirements.
• Program Execution: Plan, coordinate, and oversee program activities across cloud engineering, cybersecurity, enterprise architecture, network operations, service delivery, and other technical workstreams to ensure integrated and successful execution.
• Performance Management: Establish and monitor program performance metrics, service-level objectives, key performance indicators (KPIs), deliverables, and milestones to ensure contractual requirements and customer expectations are achieved.
• Financial Management: Manage program budgets, forecasts, staffing, resource allocation, and financial performance while identifying opportunities to improve operational efficiency and maximize value to the customer.
• Risk & Issue Management: Identify and manage program risks, issues, dependencies, and opportunities while developing mitigation strategies and ensuring timely escalation and resolution of critical challenges.
• Workforce Management: Lead multidisciplinary teams of technical experts, engineers, architects, cybersecurity professionals, and operational personnel while ensuring appropriate staffing, performance, professional development, and workforce continuity.
• Contract & Deliverable Management: Ensure contract requirements, deliverables, reporting obligations, and performance standards are met while maintaining alignment with applicable applicable policies, processes, and acquisition requirements.
• Continuous Improvement: Establish processes that improve service delivery, operational maturity, automation, quality, and customer satisfaction throughout the program lifecycle.
• Executive Communications: Develop and deliver program reviews, executive briefings, performance reports, risk assessments, and strategic recommendations to client and corporate leadership.

What you’ll need to succeed:

• Active Secret security clearance.
• Bachelor's degree in Business Administration, Information Technology, Engineering, Computer Science, or a related discipline.
• 15+ years of experience managing complex IT, cybersecurity, cloud, infrastructure, or digital modernization programs.
• 8+ years of experience leading large-scale programs supporting large enterprise, public sector, or regulated customers.
• Demonstrated experience managing multidisciplinary technical teams across cloud, cybersecurity, network, infrastructure, enterprise architecture, and IT operations.
• Experience managing program budgets, staffing plans, schedules, subcontractors, deliverables, performance metrics, risks, and contractual requirements.
• Strong understanding of contracting, acquisition, and delivery processes, performance management, and customer engagement.
• Demonstrated ability to manage competing priorities and coordinate technical and business activities across multiple organizations and stakeholders.
• Experience establishing and monitoring KPIs, SLAs, operational metrics, and continuous improvement initiatives.
• Strong executive communication, leadership, negotiation, and stakeholder management skills with the ability to communicate effectively with senior client and corporate leadership.
• Project Management Professional (PMP) certification.
• ITIL, Agile, SAFe, or equivalent program/service management certification preferred.
• Experience leading cloud modernization, Zero Trust, DevSecOps, cybersecurity, or enterprise IT transformation programs preferred.

SALARY RANGE: $200,000.00 - $220,000.00

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: 

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses

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