Sportsbook Ticket Writer - Part-Time

Love sports? Enjoy meeting new people? Want to be part of the excitement on game day every day?

As a Sportsbook Ticket Writer, you'll be at the center of the action, helping guests place wagers, learn about betting options, and enjoy an exceptional sportsbook experience. Whether you're assisting a seasoned bettor or welcoming someone making their very first wager, you'll be the friendly face that keeps the energy high and the experience fun, informative, and responsible.

If you're customer-focused, comfortable handling cash, and thrive in a fast-paced environment, this could be the perfect role for you.

What Makes You A Great Fit:

• You're enthusiastic about delivering memorable guest experiences.
• You enjoy interacting with people and building positive relationships.
• You're dependable, accurate, and take pride in doing things the right way.
• You're a team player who brings a positive attitude to every shift.
• You thrive in an energetic, entertainment-focused environment where no two days are the same.

• Must be 21 years of age or older.
• High School Diploma, GED, or equivalent required.
• Minimum 1 year of cash handling experience in a professional environment.
• Basic computer proficiency, including email, internet navigation, and Microsoft Office applications.
• Strong customer service skills with a friendly, guest-focused attitude.
• Excellent verbal and written communication skills.
• Ability to perform simple math calculations accurately and efficiently.
• Ability to remain professional, detail-oriented, and organized in a fast-paced environment.
• Flexible availability, including nights, weekends, and holidays.
• Ability to pass a background check and drug screening.
• Must be eligible to obtain and maintain a Non-Key Gaming Permit and any other gaming licenses required by applicable jurisdictions.
• Commitment to following all company policies, gaming regulations, and responsible gaming practices.
• Ability to stand for extended periods, lift up to 25 pounds, and perform tasks that may involve bending, twisting, and repetitive writing.
• Comfortable working in an environment where smoking may be present.

• Deliver outstanding customer service that keeps guests coming back for the next big game.
• Welcome and assist both experienced sports bettors and first-time guests, creating a fun and inclusive environment.
• Accurately accept, process, and redeem sports wagers while handling cash and transactions with integrity.
• Become knowledgeable about sportsbook offerings, betting options, promotions, and responsible gaming practices.
• Answer guest questions and help them make informed wagering decisions in a friendly and professional manner.
• Resolve guest concerns and escalate issues to leadership when appropriate.
• Follow all company policies, procedures, and Gaming Control Board regulations to ensure compliance at all times.
• Maintain accurate records and complete required documentation according to company and regulatory standards.
• Work collaboratively with team members and leadership to create a positive and successful work environment.
• Support daily sportsbook operations and assist with other duties as assigned