Assistant Housekeeper

Your day to day

voco Orchard Singapore is seeking a dynamic and passionate Assistant Housekeeper to be part of this exciting rebranding project. As Assistant Housekeeper, you will work closely with the Executive Housekeeper and Housekeeping Manager in ensuring a smooth operation. You are expected to liaise closely with related departments, in ensuring a well maintained hotel.

Responsibilities

• Works with the Executive Housekeeper to ensure the smooth operation of the housekeeping department
• To prepare work assignments for Housekeeping Attendants
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Establish standards and procedures for work of housekeeping associates.
• Supervise, train and retrain Housekeeping Supervisors, Housekeeping Attendants, Linen Attendant and Housemen.
• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• May assist with other duties as assigned.
   

What we need from you

• At least 2 to 3 years working experience in similar role within the hotel industry
• Diploma in Hotel Management or equivalent.
• Able to converse in English
• Able to perform shift work, weekends, and holidays where required.
• Experience with HotSOS and Opera Property Management System will be an added advantage

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.