Governance Operation Project Intern
TikTok
Governance Operation Project Intern
TikTok
Short-form video platform with ads
About the Team TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities - Support daily monitoring and investigation of seller and product risk cases across Southeast Asia (SEA) markets, including escalations, case reviews, and identification of similar or high-risk sellers and listings, with AI tools used where helpful to improve efficiency. - Assist in handling urgent and high-visibility cases, such as government recalls, PR issues, and other high-risk situations, and help coordinate timely follow-up actions. - Support day-to-day operational work, including escalated case reviews, configuration updates, and process troubleshooting. - Prepare reports, trackers, and summaries on case status, risk trends, and market comparisons to support team reviews and leadership updates; help document and improve internal workflows and SOPs, using AI tools to reduce manual effort and improve efficiency. - Support the development and improvement of agentic tools and workflows by validating cases, refining logic, and carrying out iterations to improve accuracy and performance.
Minimum Qualification(s): - Currently pursuing or recently completed a Bachelor’s degree. - Detail-oriented with a strong sense of curiosity and critical thinking. - Ability to work independently and follow through on investigative tasks. - Strong analytical skills with proficiency in Excel and/or SQL. Preferred Qualification(s): - Experience in e-commerce or technology-related roles or prior exposure as an online seller or listing on platforms. - Interest in platform governance, risk, or operational policy. - Keen interest in AI is a plus. - Ability to thrive in a fast-paced, ambiguous environment. If you have any questions, please reach out to us at apac [email protected]
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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