Requisition 40488: B3 Police Communication Center Training Coordinator

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job Description

Primary Purpose:

Handles communication tasks in support of safety, security, and general law enforcement operations for the NS Police department. Handles onboarding training, ongoing in-service training, and testing of the Disaster Recovery plan, equipment, and processes. Helping with the onboarding and all training associated with PCC.

Principle Duties:

Responsible for developing training materials for onboarding and initial training of new hires into the PCC as well as ongoing in-service training programs, including any refresher training.
Assist the PCC Manager with testing the Disaster Recovery plan, equipment, and processes.
Obtain TAC (Terminal Agency Coordinator) certification through the Georgia Crime Information Center (GCIC), whereupon the candidate will assist with various GCIC needs to include training, entries into National Crime Information Center (NCIC) and NCIC/GCIC validations.
Receives and prioritizes both emergency and non-emergency calls for railroad police services from Norfolk Southern employees, public law enforcement agencies, and the general public to ensure appropriate response.
Utilizes state and national computer networks to obtain criminal histories of persons encountered on Norfolk Southern's property.
Inputs calls for Railroad Police services in the Norfolk Southern Police Department's Computer Aided Dispatch System (CAD).
Monitors police field activities to ensure officer safety and to afford appropriate protection for lading, equipment and facilities to deter depredations.
Receives, documents, and disseminates information concerning a wide variety of high value shipments to appropriate field personnel.
Receives and processes complaints and other calls on Norfolk Southern's grade Crossing Hotline concerning grade crossing problems, malfunctions and other rail related incidents.

Job Related Experience:

Minimum Level: Less than 1 year

Preferred Level: 1-2 years

Education:

Preferred Level: Bachelor's Degree

Preferred Majors:None listed

Licenses / Certifications:

Required: None listed

Preferred: Certified Police Communications Officer

Technical Skills:

None listed

Skills and Abilities:

Communication Skills
Decision Making
Identifying and Considering Alternatives
Analyzing Problems

Career Path:

Predecessor Jobs:

Municipal Police Dispatcher

Future Jobs:

Supervisor Police Communication Center

Work Conditions

Environment: Office
Shift Work: Yes
On-Call: Yes
Weekend Work: Yes
Travel Required: 0 - 2 Days per Month

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

Norfolk Southern

Police Communication Center Training Coordinator

About the Job

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Job Description

About the Company

Norfolk Southern

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