South Jordan, UT, USA+1 moreMore locations: Pittsburgh, PA, USA
In Person
Risk & ComplianceRegulatory Compliance & Ethics
About the job
Requirements
A high school diploma or equivalent education is required.
At least two years of customer service, collections, or equivalent experience in processing, data review, or document workflow is required.
Proficiency in keyboarding is required.
Familiarity with Windows-based computer applications is required.
The ability to negotiate, persuade, and modify opinions to reach goals is required.
The ability to make decisions and work independently on complex accounts is required.
The ability to work under pressure and at a rapid pace is required.
Planning, organizational, time management, and problem-solving skills are required.
The ability to communicate effectively and efficiently, verbally and in writing, is required.
The ability to multitask is essential.
Responsibilities
Monitor and maintain consumer loan accounts under bankruptcy, ensuring accurate coding, proper processing, and compliance with bankruptcy laws, guidelines, and procedures for special circumstance situations.
Handle inbound and outbound calls related to consumer loans under bankruptcy, including communication with internal departments, attorneys, trustees, and customers, when assigned to phone-based work.
Provide clear and compliant third-party communication while following bankruptcy law guidelines.
Serve as a point of contact for peer questions related to bankruptcy.
Review and process the Resurgent Report daily for newly filed bankruptcy accounts, ensuring accurate categorization and routing.
Complete assigned workflow queues and complex exception reports.
Identify required account actions based on received documentation and update systems in accordance with policies and regulatory requirements.
Update and review accounts on the internal Bankruptcy Calendar daily.
Maintain and track bankruptcy logs for appropriate credit bureau reporting.
Ensure appropriate post-bankruptcy handling of collateral, including organizing surrenders, repossessions, reaffirmation agreements, and trustee payments through the plan.
Monitor delinquency during bankruptcy proceedings and communicate with customer attorneys when necessary.
Complete assigned cases in a timely manner while maintaining accuracy.
Identify trends or recurring workflow issues and raise findings to leadership for process improvement.
Apply knowledge of policies and procedures to complete accurate account maintenance.
Document all account actions clearly and thoroughly in required systems.
Remain current on bankruptcy regulatory requirements, including their impact on credit bureau reporting and communication best practices.
Act as a liaison between attorney offices and the Bank’s internal Legal and Management teams, including negotiating interest rates, payoffs, settlements, and special collateral circumstances.
Review and revise bankruptcy policies and procedures.
Develop and revise bankruptcy training materials.
Minimize portfolio risk while ensuring regulatory compliance.
Participate in special projects or initiatives as assigned by management.
Perform other duties as assigned.
Desired Qualifications
Demonstrated experience handling special circumstance or escalated account types is strongly preferred.
Experience with bankruptcy-related platforms is preferred.
Become an everyday champion — and build a career where your impact fuels financial progress.
What We Do
CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.
Who We Are
Merrick Bank: The bank that builds
CardWorks Servicing: One partner, total performance
Carson Smithfield: Resolution with respect
With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary and Role Impact:
A Bankruptcy Specialist on the Collections team is responsible for monitoring and maintaining all consumer loan accounts under bankruptcy, to ensure accurate coding, proper processing, and compliance with bankruptcy laws according to established guidelines and procedures for special circumstance situations.
Specialists may work in a phone‑based role, handling inbound and outbound bankruptcy calls and ensuring effective communication between internal departments, attorneys, trustees, and customers, or Specialists may work in an off‑phone processing role, working various reports, reviewing bankruptcy documents, and processing correspondence.
The Bankruptcy specialists handle more complex case types, exercise greater independent judgment, and may serve as a resource to peers for process guidance and exception handling.
Assignments may include escalated workflows, exception queues, or specialized bankruptcy processes based on business need and demonstrated proficiency.
Essential Functions:
Phone‑Based Responsibilities:
Handles inbound and outbound calls related to consumer loans under bankruptcy, including but not limited to, interactions with internal departments, attorneys, trustees, and customers.
Provides clear and compliant third-party communication while following all bankruptcy law guidelines.
Serves as a point of contact for peer questions related to bankruptcy.
Off‑Phone Responsibilities:
Reviews and processes the Resurgent Report daily for all newly filed bankruptcy accounts, ensuring accurate categorization and routing.
Completes assigned workflow queues and complex exception reports.
Identifies required account actions based on documentation received and updates systems in accordance with policies and regulatory requirements.
Updates and reviews accounts on the internal Bankruptcy Calendar daily.
Maintains and tracks bankruptcy logs for appropriate credit bureau reporting.
Ensures appropriate post-bankruptcy handling of collateral, including organizing Surrenders, Repossessions, Reaffirmation Agreements, and Trustee payment through the plan.
Monitors delinquency during bankruptcy proceedings and communicate, when necessary, with customer attorneys.
Ensures timely completion of all assigned cases while maintaining accuracy.
Identifies trends or recurring issues within workflows and raises findings to leadership for process improvement.
Overall Responsibilities
Applies knowledge of policies and procedures to complete accurate account maintenance.
Documents all account actions clearly and thoroughly in required systems.
Remains current on bankruptcy regulatory requirements, including their impact on credit bureau reporting and communication best practices.
Acts as a liaison between Attorney offices and the Bank’s internal Legal and Management teams, including negotiating interest rates, payoffs, settlements, and special collateral circumstances.
Reviews and revises bankruptcy policies and procedures.
Develops and revises bankruptcy training materials.
Minimizes portfolio risk while ensuring regulatory compliance.
Participates in special projects or initiatives as assigned by management.
Performs other duties as assigned.
Requirements for Success:
Education & Experience:
High school diploma or equivalent education required.
Two (2) + years of Customer Service, Collections, or equivalent experience in processing, data review, or document workflow required.
Demonstrated experience handling special circumstance or escalated account types strongly preferred.
Experience with Bankruptcy related platforms preferred.
Knowledge, Skills and Capabilities:
Keyboarding proficiency
Familiarity with Windows‑based computer applications
Skilled in negotiating, including the ability to persuade and modify opinions to reach goals.
Strong decision‑making skills with the ability to work independently on complex accounts.
Ability to work under pressure; flexibility and willingness to work at a rapid pace.
Effective planning, organizational, time management and problem‑solving skills.
Effectively and efficiently communicate both verbally and in writing.
Ability to multi‑task is essential.
#INDHP1
Our Employee Value Proposition
Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
Benefits Package -Medical, Dental, and Vision (plus much more)
401(k) Plan with Company Match
Short- & Long-Term Disability
Wellness Programs
Group Life and AD&D Insurance
Paid Vacation, Sick Days and bank Holidays
Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.
We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.
If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.