Senior Manager, Home Services Operations

Position Summary...

Role summary: The Senior Manager, Home Services Operations will play a critical role in building, testing, and scaling Walmart's emerging Home Services business.
Reporting to the Director, Home Services Operations, this leader will translate strategy into execution by owning pilots, developing operating processes, analyzing performance, coordinating cross-functional teams, and solving the day-to-day challenges required to turn new concepts into scalable businesses.
This is a highly hands-on role for someone who thrives in ambiguity and enjoys building from the ground up. The Senior Manager will work across Operations, Product, Technology, Finance, Marketing, Merchandising, and external service providers to launch new capabilities, learn quickly from the market, and continuously improve the customer and provider experience.
The ideal candidate combines strong business judgment and analytical thinking with a bias toward action. They should be equally comfortable building a financial model, designing a new operating process, working through a customer journey, managing a pilot launch, and turning results into a clear recommendation for leadership.

What you'll do...

What you'll do:
You've helped launch, operate, or scale a new business, product, service, or operating model.

• You thrive in environments where the playbook hasn't been written yet.
• You're a builder who can turn strategy and ideas into executable plans.
• You are highly analytical and comfortable using data to identify problems and make decisions.
• You can build business cases, financial models, and performance analyses.
• You know how to manage complex projects with multiple teams, dependencies, and deadlines.
• You can move easily between customer experience, operational details, technology, and business economics.
• You build strong relationships across functions and influence without direct authority.
• You communicate complex ideas simply and create clear, executive-ready presentations.
• You're curious about how AI and emerging technologies can improve operations and accelerate work.
• You take ownership, solve problems proactively, and aren't afraid to roll up your sleeves.

What you'll bring:

• Owning pilots from concept through execution — translating ideas into detailed launch plans, operating requirements, timelines, success metrics, and post-pilot recommendations.
• Building the operating playbook — developing processes, workflows, SOPs, governance, and operating rhythms that can evolve from pilot to repeatable execution.
• Managing day-to-day pilot performance — identifying operational issues, resolving roadblocks, coordinating partners, and ensuring launches remain on track.
• Turning data into decisions — analyzing customer, operational, financial, and partner performance to identify opportunities and recommend actions.
• Building business and financial models — evaluating unit economics, profitability, investment requirements, capacity, and potential paths to scale.
• Partnering with Product and Technology — translating operational and customer needs into requirements and helping prioritize platform capabilities.
• Improving the customer journey — identifying friction across discovery, booking, fulfillment, payment, service delivery, and post-service support.
• Managing service provider performance — working directly with external partners to improve quality, capacity, customer experience, and operational execution.
• Building KPI dashboards and business reviews — tracking customer experience, conversion, service quality, operational health, partner performance, and profitability.
• Leading cross-functional workstreams — coordinating Operations, Product, Technology, Finance, Marketing, Merchandising, Legal, and other stakeholders around shared outcomes.
• Codifying learnings — turning pilot results and operational insights into recommendations for what Walmart should scale, change, automate, or stop.
• Helping build the future operating model — contributing to how Walmart Home Services ultimately operates across markets, service categories, fulfillment models, and channels.
  
  At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
  For information about benefits and eligibility, see One.Walmart.
  The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
  - Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field and 2 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area OR 4 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Contracts Negotiation, Cross-functional project management, experience in retail operations or retail management, Forecasting, financial services planning, market analytics, or related field, Master’s Degree in Business Administration or related field, Microsoft Office Suite, Supervisory experience

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.