Account Manager Team Lead
TikTok
Account Manager Team Lead
TikTok
Short-form video platform with ads
TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results. Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last. You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners. The TikTok Shop Ads team helps merchants and brands grow their businesses by combining entertainment-driven commerce with measurable advertising solutions. Through TikTok Shop Ads and commerce media products, we enable advertisers to reach high-intent audiences, improve campaign performance, increase product discovery, and drive meaningful business outcomes across the shopping journey. As TikTok Shop scales in Brazil, the Account Manager Team Lead team plays a critical role in helping advertisers succeed after onboarding. The team partners closely with merchants, brands, and agencies to drive TikTok Shop Ads adoption, optimize campaign performance, grow advertising investment, and unlock long-term commerce media opportunities. We are looking for a strategic and client-focused Client Solutions Manager, Team Lead to lead a team responsible for managing and growing advertiser relationships. The Account Manager Team Lead is responsible for leading a team of Account Managers focused on driving advertising revenue growth, campaign performance, product adoption, and advertiser retention for TikTok Shop Ads. This role combines people leadership with strategic client solutions and consultative account management, ensuring the team consistently delivers strong advertiser outcomes and an outstanding client experience. As a front-line Account Manager Team Lead you will coach, develop, and empower a high-performing team across the full advertiser lifecycle — from onboarding and campaign activation to media planning, performance optimization, product education, business reviews, renewal, and growth expansion. They will partner closely with Sales Leadership, Business Development, Product, Marketing, Operations, Measurement, and other cross-functional teams to improve advertiser success, scale best practices, and strengthen TikTok Shop Ads’ value proposition in the market. Success in this role requires strong leadership capabilities, advertising expertise, consultative selling skills, commercial acumen, data-driven decision-making, and the ability to guide teams in managing complex advertiser relationships. The ideal candidate is a customer-centric leader who can balance strategic planning with hands-on campaign guidance and team coaching in a fast-paced, high-growth environment. Responsibilities - Lead, coach, and develop a high-performing team of Account Managers focused on TikTok Shop Ads growth, advertiser success, and campaign performance. - Drive the team to consistently achieve and exceed advertising revenue, retention, product adoption, campaign performance, and account growth targets. - Oversee account planning, media planning, business reviews, forecasting, and advertiser performance management across key merchant, brand, and agency accounts. - Coach the team across the full advertiser lifecycle, including onboarding, campaign activation, media strategy, optimization, measurement, product education, renewal, and growth expansion. - Develop and execute scalable account growth strategies to increase TikTok Shop Ads investment, improve campaign outcomes, and expand commerce media adoption. - Partner with Business Development teams to ensure smooth advertiser handover, effective onboarding, and strong early-stage campaign activation. - Support strategic advertiser engagements, executive business reviews, performance discussions, and complex commercial conversations when needed. - Work closely with Product, Marketing, Operations, Measurement, and Seller Education teams to identify advertiser needs, solve campaign challenges, and improve the advertising experience. - Leverage campaign performance data, advertiser insights, seller health metrics, category trends, and revenue signals to guide team priorities and business decisions. - Build repeatable optimization playbooks, performance diagnostics, account management mechanisms, and best practices to scale advertiser success. - Act as the voice of advertisers by consolidating market feedback, product pain points, measurement needs, and growth opportunities for internal stakeholders.
Minimum Qualifications - Bachelor's degree or equivalent professional experience. - 5+ years of experience in Client Solutions, Account Management, Advertising Sales, Digital Advertising, Performance Marketing, E-commerce, Retail Media, or a related commercial function. - 2+ years of experience leading, coaching, or mentoring client solutions, account management, customer success, or advertising teams. - Demonstrated experience managing advertiser portfolios, media plans, account strategies, revenue forecasting, CRM platforms, and campaign performance optimization. - Proven track record of consistently exceeding advertising revenue, retention, product adoption, campaign performance, or client growth targets. - Strong understanding of digital advertising, performance marketing, media planning, measurement, optimization, e-commerce, or commerce media. - Professional proficiency in English and Portuguese is required because the role involves frequent communication with local advertisers, merchants, agencies, regional teams, global stakeholders, and cross-functional partners. Preferred Qualifications - Previous experience leading Client Solutions, Account Management, Customer Success, Advertising Sales, Seller Growth, Agency Solutions, or Commercial Strategy teams within technology, digital advertising, e-commerce, retail media, or marketplace industries. - Experience managing executive-level advertiser, brand, merchant, or agency relationships, including business reviews and complex performance discussions. - Strong analytical skills with the ability to leverage campaign data, sales data, advertiser insights, market trends, and revenue metrics to drive decision-making. - Experience driving adoption of performance advertising products, commerce media solutions, marketplace ads, retail media, or full-funnel digital marketing solutions. - Deep understanding of the Brazilian digital advertising, e-commerce, retail media, and social commerce landscape. - Excellent stakeholder management skills with the ability to influence and collaborate effectively across Sales, Product, Marketing, Operations, Measurement, and regional/global teams. - Ability to thrive in a fast-paced, ambiguous, and constantly evolving environment while driving operational excellence and continuous improvement. *Please submit your resume in English.*
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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