GBM

Online auction platform with bidder incentives

Technical Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timePanama City, Panamá Province, PanamaNo salary listedIn-person

About the Job

Requirements

Have 6 months to 1 year of professional internship experience in technology departments.
Have basic knowledge of operating systems and Office tools.
Have basic knowledge of networks, including connectivity and VPN.
Be able to configure computers.
Have basic knowledge of security and IT policies.
Have experience managing tickets.
Have knowledge of Windows operating systems.
Have technical education, be a university student nearing completion, or be a university graduate in Electronics, Systems, or a related field.
Have basic English.
Possess a personal vehicle and a Category D driver's license is desirable.

Responsibilities

Meet customer needs by preparing, installing, and providing incident support for serviced equipment.
Ensure compliance with customer contractual commitments and inform the Supervisor or Manager about identified issues that could put those commitments at risk.
Respond to incidents and requests in a timely manner, meet SLA requirements, and keep cases correctly updated.
Manage technology infrastructure in line with customer OLA and SLA commitments and maintain the health of day-to-day processes with business units.

Desired Qualifications

Knowledge of ITIL is desirable.
Having a personal vehicle and a Category D driver's license is desirable.

Descripción:

Garantizar el cumplimiento de los OLA’s y SLA’s gestionando la infraestructura de Tecnología, basados en los compromisos contractuales de los clientes, asegurando la sanidad de los procesos del día a día con las unidades de negocios

Responsabilidades:

Atender las necesidades del cliente realizando la preparación, instalación y atención de incidentes de los equipos a los que se les de servicio
Garantizar el cumplimiento de los compromisos contractuales con los clientes informando al Supervisor/Manager sobre los problemas identificados que los ponga en riesgo.
Asegurar que la atención de los incidentes y requerimientos se den de forma oportuna, garantizando el cumplimiento de los SLA´s y manteniendo una correcta actualización de los casos.

Requisitos:

Experiencia: 6 meses a 1 año de experiencia en prácticas profesionales en departamentos de tecnología
Conocimientos básico: Manejo de sistemas operativos y herramientas de Office.
Conocimientos básicos de redes (Conectividad, VPN).
Configuración de Computadoras.
Conocimientos en seguridad básica y políticas de TI.
Gestión de tickets
Conocimientos en sistemas operativos Windows
Formación: Técnico, Estudiante Universitario (Finalizando carrera), o Egresado Universitario de Electrónica, Sistemas o carrera afín
Deseable certificaciones: Conocimientos en ITIL
Idioma: Ingles basico
Habilidades: Orientación al logro - Confiabilidad - Adaptabilidad - Comunicación - Resolución de problemas - Enfoque a clientes - Trabajo en equipo y colaboración
Deseable: Vehículo propio y licencia D
Modalidad y horario: Presencial en la oficinas del Cliente. Horario escalonado o rotativo entre 8:00am y 6:00pm (Jornada de 8h diarias)

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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