T

TRIMEDX

Clinical asset management and device cybersecurity

Operations Lead - Clinical Engineering

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeAlbuquerque, NM, USANo salary listed

About the Job

Requirements

  • A minimum of 2 years of experience working with biomedical equipment in a clinical engineering environment or equivalent experience is required.
  • Advanced knowledge of Microsoft Office applications is required.
  • Ability to manage day-to-day and long-term site operations.
  • Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
  • Knowledge of state and federal inspection agencies, including TJC, CAP, DNV, and other accrediting bodies.
  • Must lead others, execute company policies, procedures, and strategies, build relationships across one customer base, and mentor technicians.
  • An associate degree or equivalent experience is required.

Responsibilities

  • Oversee site operations and provide direction to others using knowledge and experience of technology and/or equipment.
  • Motivate others through praise, recognition, and rewards.
  • Manage personnel by staffing and scheduling technicians to assure the best service possible.
  • Conduct semi-annual and annual technician performance evaluations.
  • Coach and mentor technicians by providing performance feedback, including corrective action for team members.
  • Develop others to continuously achieve long- and short-term business results.
  • Manage the hiring and termination process for employees in accordance with company policies and processes.
  • Build and maintain customer relationships using interpersonal and conflict-management skills.
  • Influence change through recommendations.
  • Manage service operations functions, including service contracts and resources; document demand labor, demand parts, contracts, in-house labor, and in-house parts.
  • Use policies as guides and apply sound judgment in day-to-day activities.
  • Answer questions and meet with others to identify root causes of technological and process problems.
  • Manage shop-supply inventory and database stockroom accuracy, including an annual inventory.
  • Develop service strategies focused on continuous process improvement and provide metrics to the central and corporate office.
  • Participate in Quarterly Value Reviews and/or system-level reports or meetings.
  • Manage Joint Commission inspections, prioritize open work orders, and ensure performance assurance inspections are documented.
  • Manage site key performance indicators, including preventive maintenance, work orders, alerts, and regulatory measures.
  • Assist with the work order approval process.
  • Champion and lead continuous-improvement recommendations and work with leadership to implement corrective actions.
  • Collaborate with customers and vendors to develop mutually beneficial solutions.
  • Focus on customer satisfaction, business growth, and retention.
  • Monitor each equipment modality against financial and performance benchmarks.
  • Participate in customer departmental meetings, including meetings with imaging, laboratory, and operating room directors.
  • Advise users of equipment status and ensure service and documentation are complete, timely, and accurate.
  • Recommend contracts and evaluate, add, or remove contracts as appropriate.
  • Serve on hospital committees, including Environment of Care and Capital Planning Committees.
  • Schedule workload and maintenance leveling and improve daily operations.
  • Identify department problems and trends and implement long-term solutions.
  • Manage on-call functions and rotations in the database.
  • Evaluate and approve parts requests and on-site or off-site vendor service requests.
  • Define and recommend solutions to satisfy a customer subset.
  • Interact with external customers.
  • Resolve customer issues and ensure customer satisfaction for assigned areas of responsibility.
  • Support continuous-improvement initiatives and make recommendations; work with leadership to implement corrective actions.
  • Manage key performance indicator results, expenses, customer satisfaction, and associate engagement.
  • Contribute to Environment of Care performance.
  • Support upper management tactically and spend 25% of work time performing technician duties.
  • Support single or multiple sites, including affiliated time-and-materials or small profit-and-loss sites as assigned.
  • Create, manage, and adhere to budgets; maintain accountability for financial performance, including profit and loss where applicable, and achievement of business targets.
  • Provide clear direction to achieve team goals and objectives and foster respect, collaboration, and open communication.
  • Identify and support the development needs of direct reports and team members, connecting them to internal and external resources.
  • Promote employee engagement by understanding organizational and personal drivers and developing action plans to improve engagement.
  • Set clear team goals and expectations, monitor performance, address performance gaps, provide timely feedback, and ensure associates complete assigned actions by deadlines.
  • Travel up to 25% as required by customer or business needs.
  • Maintain an on-site presence daily during business operations.
  • Perform other duties as assigned.

Desired Qualifications

  • Experience leading or managing in a clinical engineering environment is preferred but not required.
  • Prior experience as an Assistant Site Manager or Senior Technician is preferred.
  • An electronics-related technical discipline or equivalent military training is preferred.
  • A bachelor's degree or equivalent experience is preferred.
  • A technical certification such as A+, CBET, CRES, CLES, or CCE is preferred.

About the Company

TRIMEDX

Clinical asset management and device cybersecurity

TRIMEDX provides clinical asset management solutions for healthcare providers to optimize the performance, safety, and compliance of medical devices. It offers services across clinical engineering, asset informatics, and cybersecurity, supported by a proprietary workflow platform. This platform combines device inventory management with analytics and prescriptive guidance to tell users exactly what actions to take, helping hospitals run more efficiently and reduce costs. What sets TRIMEDX apart is its end-to-end approach that blends hands-on engineering services with data-driven insights and cybersecurity, addressing challenges like technician shortages and rising threats to medical device security. The company’s goal is to improve hospital operating margins and patient care quality by ensuring devices are safe, compliant, and readily available.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$200K
Headquarters
Indianapolis, IN
Founded
1998

Recently Posted Jobs

Explore more opportunities at TRIMEDX

See more jobs