Paralegal

About Us

We are dedicated to helping uninsured and self-pay patients by negotiating medical bills on their behalf. Through a structured process of investigation, fair price determination, and negotiation, we advocate for patients by leveraging billing expertise, price transparency data, and legal advocacy pathways. Our mission is to ensure patients are treated fairly, free from unjust or inflated medical debt.

Position Overview

The Paralegal strengthens our ability to advocate for patients by bringing legal research, issue spotting, and escalation support into the medical bill negotiation process.

This individual will research federal and state laws affecting medical billing, collections, consumer debt, credit reporting, financial assistance, and patient rights; help our team understand how those laws apply to individual cases; and identify legal or regulatory leverage that may help move difficult negotiations toward resolution.

When a case requires legal representation beyond our company’s scope, the Paralegal will help identify appropriate attorneys in the patient's geographic area, facilitate the connection, and serve as a liaison between the patient, outside counsel, and our company as appropriate.

The Paralegal will work closely with Patient Advocates and leadership to translate legal research and analysis into actionable strategies that strengthen patient advocacy and advance difficult cases toward resolution.

Key Responsibilities

Legal & Regulatory Research

• Research federal and state laws, regulations, and regulatory guidance related to:

  • Medical billing and collections

  • Fair debt collection practices

  • Medical debt credit reporting

  • Hospital and facility financial assistance requirements

  • Charity care requirements

  • Balance billing and patient billing protections

  • Collection agency practices

  • Statutes of limitation applicable to medical debt

  • Facility-specific and jurisdiction-specific collection requirements

  • Other consumer protection laws relevant to medical debt

• Monitor changes in state and federal law that may affect our negotiation strategies or patient rights.

• Research facility policies, nonprofit hospital obligations, collection practices, and other information that may inform negotiation strategy.

• Translate complex legal requirements into clear, actionable guidance for our team.

Negotiation Strategy & Case Support

• Partner with Patient Advocates on difficult, stalled, or escalated medical bill negotiations.

• Review case facts and identify potential legal, regulatory, procedural, or consumer-protection issues that may strengthen the patient's position.

• Assist in identifying when a case presents legal or regulatory issues that warrant escalation to leadership of outside counsel.

• Draft or assist with correspondence to providers, facilities, collection agencies, and other parties.

• Maintain research resources, state-specific guidance, templates, and playbooks that Patient Advocates can use independently.

Outside Counsel & Patient Support

• Research and identify attorneys or legal resources in the patient's jurisdiction when a matter may require legal representation beyond our company’s scope.

• Support patients through the process of connecting with outside counsel while maintaining clear boundaries between our advocacy services and the provision of legal advice.

• Serve as a liaison between the patient, our company, and outside counsel, when appropriate.

• Track referred matters and communicate relevant developments to our team when they may affect the medical bill negotiation.

• Build and maintain a network of attorneys and legal resources across states and areas of practice relevant to our patients.

Trends, Tools & Process Improvement

• Identify recurring provider practices, legal issues, or state-specific trends that could inform broader negotiation strategies.

• Develop practical research tools, reference materials, escalation guides, and templates for the Patient Advocacy team.

• Partner with leadership to improve negotiation strategies based on legal and regulatory findings.

• Train Patient Advocates on relevant laws, patient protections, research techniques, and escalation opportunities.

• Maintain organized, up-to-date documentation of legal research and source materials so findings can be easily verified, referenced, and reused.

Qualifications

Required

• Paralegal certificate, bachelor's degree in paralegal studies/legal studies, or equivalent combination of education and relevant experience.

• Strong legal research skills, including the ability to research statutes, regulations, case law, regulatory guidance, and state-specific requirements.

• Excellent written communication skills and the ability to translate complex legal concepts into clear, practical guidance.

• Strong critical-thinking and issue-spotting skills.

• Strong organizational skills and attention to detail.

• Ability to manage research and support across multiple active matters simultaneously.

• Comfortable communicating directly with patients, attorneys, healthcare providers, and internal team members.

• Strong judgment in recognizing when an issue may require attorney involvement or further legal review. 

Preferred

• Experience working as a paralegal in healthcare law, consumer protection, debt collection, medical billing, creditor/debtor law, or a related field.

• Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), state consumer-protection laws, and medical debt regulations.

• Experience researching laws and regulations across multiple states.

• Experience working with hospitals, healthcare providers, collection agencies, or medical billing disputes.

• Familiarity with nonprofit hospital financial assistance and collection requirements.

• Experience working directly with consumers or clients facing stressful financial or legal situations.

Skills & Competencies

• Research: Able to conduct thorough legal research, identify authoritative sources, and determine which laws, regulations, and guidance are relevant to a particular case. .

• Practical legal thinking: Able to turn research into a strategy the team can actually use.

• Issue spotting: Recognizes when something about a provider's billing or collection activity deserves a closer look.

• Curiosity: Willing to dig until they understand what happened, what rules apply, and what options remain.

• Advocacy mindset: Motivated by helping patients navigate a healthcare and medical billing system that can be difficult to understand and challenge.

• Communication: Able to explain complicated legal concepts clearly to people without legal backgrounds.

• Judgment: Understands the boundary between providing research and advocacy support and the provision of legal advice or representation requiring an attorney. 

• Persistence: Comfortable working cases where the answer isn't obvious and the other side may not be particularly responsive.

• Collaboration: Works closely with Patient Advocates and leadership rather than operating as a separate legal silo.

Expected Outcome

Our Patient Advocates are better equipped to resolve difficult medical bill negotiations because they have reliable legal research, stronger escalation strategies, and clear pathways to outside counsel when needed.

Success in this role means:

• Patient Advocates have actionable legal and regulatory tools they can use in negotiations.

• Difficult cases are escalated strategically rather than simply remaining stalled.

• Potential legal, regulatory, or patient-protection issues are identified early and appropriately elevated.

• We develop a strong, reusable knowledge base of federal and state laws and protections relevant to medical debt.

• Patients whose circumstances may require legal representation are connected with appropriate counsel efficiently and supported through the handoff.

• Lessons learned from individual cases strengthen our negotiation strategy across future cases.