Total Rewards Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Total Rewards Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Act as a subject matter expert for Compensation processes, understanding client business rules and providing guidance on compensation structures, policy interpretation, regulatory compliance and best practices. Audit and ensure accurate and timely updates in HR systems and ticketing platforms, including Workday and ServiceNow, while maintaining appropriate process controls. Lead the resolution of complex employee inquiries and escalations related to compensation adjustments, eligibility requirements and compensation plan administration. Support and oversee annual compensation cycles, including merit increases, bonus payouts and equity grants, with focus on accuracy, consistency and fairness. Contribute to HRIS system enhancements, compensation policy updates and process automation initiatives, supporting improvements in overall Compensation operations. Develop and deliver training materials, process documentation and knowledge resources for HR teams and relevant stakeholders on Compensation processes. Acquire in-depth process knowledge and support team members in resolving process-related questions and complex Compensation cases. Maintain and validate process documentation and process controls, ensuring relevant documents are regularly updated and compliance requirements are followed. Perform Root Cause Analysis (RCA) on operational issues and recommend corrective actions to address current issues and strengthen future controls. Identify and propose process improvement opportunities that can reduce processing time, improve accuracy and enhance operational controls. Participate in Knowledge Transfer, internal initiatives and client/process-related initiatives, while building strong subject matter expertise. Understand, monitor and help improve existing performance metrics, including how operational performance is measured and reported. Support appropriate work allocation and day-to-day process delivery, ensuring operational requirements and service expectations are met.
What are we looking for? Strong knowledge of Compensation processes, structures and policies, with the ability to interpret business rules and provide subject matter expertise on compensation-related activities. Hands-on knowledge of HRMS platforms such as SAP , Workday, along with experience working on case management/ticketing platforms such as ServiceNow. Relevant experience supporting annual compensation cycles, including merit increases, bonus payouts and equity grants, with a strong focus on accuracy and fairness. Ability to manage and resolve complex Compensation queries and escalations, including compensation adjustments, employee eligibility and plan administration. Strong understanding of process controls, compliance and documentation, including experience supporting audits and maintaining required process standards. Strong analytical and problem-solving skills, with experience performing root-cause analysis and identifying appropriate corrective and preventive actions. Ability to identify and drive process improvement and automation opportunities that improve operational efficiency, accuracy and process controls. Strong stakeholder communication and SME capability, with experience supporting knowledge transfer, training, documentation and resolution of complex team queries. Ability to support team reporting, SLAs, quality controls and audit mechanisms, while maintaining high standards of customer satisfaction and data confidentiality. Candidate should be flexible to work in rotational night shifts within US hours, as specified in the JD.
Roles and Responsibilities: Support the Team Lead/Manager with daily statistics, reporting and MOS activities, ensuring relevant operational information is available for monitoring process performance. Provide team members with clear direction and understanding of responsibilities, while remaining available to resolve day-to-day process-related issues and queries. Act as a key process resource by providing Compensation subject matter support, particularly for complex cases, escalations and process-related questions. Conduct/support training needs analysis using quality reports and knowledge assessments, and assist in training team members on identified development areas. Establish and support effective quality control and audit mechanisms within the process to help ensure delivery against agreed SLAs and quality requirements. Support the training and development of HRO team members, sharing process knowledge and acquired Compensation skills to strengthen overall team capability. Ensure customer satisfaction by supporting accurate, timely and quality-focused Compensation service delivery and appropriate resolution of issues. Maintain security and confidentiality of client data and ensure established process controls and documentation requirements are consistently followed. Work with a reasonable degree of independence on increasingly complex problems, escalating issues when needed and applying appropriate judgement to day-to-day activities. Collaborate with peers, clients and Accenture management where applicable, with decisions primarily affecting own work and potentially the work of others. Operate as an individual contributor and/or oversee a small work effort or team, depending on the specific assignment and operational requirements. Support continuous improvement, knowledge transfer and process governance, helping strengthen accuracy, controls and overall Compensation service delivery.Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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