BrightView

Outpatient addiction treatment, MAT, counseling

Patient Services Representative

Clinical Support & Patient AdministrationPosted on Nov 10

Full-timeHenderson, KY, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Excellent verbal and written communication skills are required.
A strong customer-service approach and initiative in resolving patient inquiries are required.
The ability to support patients with empathy and compassion is required.
The ability to work with a diverse population of colleagues and patients is required.
Problem-solving ability and a sense of urgency in addressing patient needs are required.
The ability to collaborate in a multidisciplinary healthcare environment is required.
Adaptability in a dynamic work environment is required.
Technological capability and comfort operating multiple systems for communication and documentation are required.
Integrity and compliance with work standards and regulatory requirements are required.

Responsibilities

Serve as the first point of contact for patient inquiries and customer service, and help resolve patient issues.
Schedule and confirm patient appointments.
Collect point-of-service payments, including patient copayments and other patient financial responsibility.
Communicate with clinic teams and central support regarding patient appointments and follow-up needs.
Attend required meetings and huddles and collaborate with the clinic team.
Maintain accurate new and current patient accounts, including insurance and billing information.

Desired Qualifications

Familiarity with HIPAA and 42 CFR Part 2 is desired.
Familiarity with Microsoft Office software, including Outlook, Teams, and Word, is preferred.
Two or more years of prior front-desk experience are preferred.

Overview

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

ADMINISTRATIVE DUTIES:
- Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
- Schedule and confirm patient appointments.
- Collect point of service payments, including patient copays and other forms of patient financial responsibility.
COORDINATION AND COMMUNICATION:
- Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
- Attend required meetings/huddles and collaboration within clinic team.
DOCUMENTATION AND COMPLIANCE:
- Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
- Familiarity with HIPAA and 42-CFR part 2 desired.

KNOWLEDGE SKILLS, AND ABILITIES

Excellent verbal and written communication skills
Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
Competent at working with a diverse population of colleagues and patients
Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
Team-player, able to work collaboratively in a multidisciplinary healthcare environment
Adaptable and agile within a dynamic work environment
Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements

Qualifications

EXPERIENCE
2+ years of prior front desk experience preferred.
EDUCATION:
High School Diploma or equivalent

BRIGHTVIEW HEALTH BENEFITS AND PERKS:

PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match. 
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Tuition Reimbursement after 1 year in related field

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

Compensation: 16 to 19 (USD)

About the Company

BrightView

Outpatient addiction treatment, MAT, counseling

BrightView provides outpatient addiction treatment and recovery services, including medication-assisted treatment (MAT) and counseling, across locations in Ohio, Kentucky, North Carolina, Maryland, and Virginia. How it works: patients access outpatient programs that combine evidence-based therapies with MAT and counseling. Treatment plans are tailored to individual needs and delivered through clinics in multiple states, helping people start and sustain recovery outside of residential settings. How BrightView is different: it emphasizes evidence-based care across several states with integrated MAT and counseling in an outpatient model, offering coordinated services in accessible community-based clinics rather than inpatient facilities. This combination aims to support ongoing recovery while fitting patients' daily lives. Goal: to help individuals achieve and maintain recovery from addiction by providing accessible, coordinated outpatient treatment and support services.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Cincinnati, OH
Founded: 2015

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