Fleet Operations Manager

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

As a Fleet Operations Manager, you will own relationships with Bolt Food’s largest fleet partners across the Czech Republic and Slovakia, helping grow courier supply and improve operational performance. You will combine commercial negotiation, hands-on partner management and data analysis to build strong partnerships and deliver measurable results across both markets.

As one of the first members of our new fleet function, you will help shape its tools, processes and ways of working. This is a senior individual contributor role, working closely with Courier Operations, Product, local leadership and HQ. You will be based in Prague, with regular travel across both markets, including at least 4–5 days per month in Bratislava.

Main tasks and responsibilities

• Own strategic fleet accounts across the Czech Republic and Slovakia, building long-term relationships with fleet owners through regular meetings, business reviews and performance discussions.

• Anticipate courier supply needs and grow our fleet partner base, identifying new opportunities and attracting high-performing partners, including those working with competitors.

• Structure and negotiate commercial agreements, including long-term bonuses, vehicle investments and co-funded marketing, building business cases and securing internal approval through to launch.

• Analyse fleet KPIs, identify trends and operational bottlenecks, and implement clear action plans to improve partner performance and delivery capacity.

• Resolve operational challenges across courier onboarding, service quality, payouts and compliance, acting as the main connection between fleet partners and relevant Bolt teams.

• Develop and improve courier reward programmes, operational tools and processes, collaborating with HQ to implement supply initiatives and share best practices across both markets.

About you

• You have 3+ years of experience in B2B sales, account management, procurement, business development or operations, ideally within a marketplace, logistics, mobility or delivery business.

• You are commercially confident and can build trust with business owners, negotiate agreements, challenge proposals constructively and close deals.

• You understand deal economics and can calculate ROI, develop investment plans and build clear business cases to support commercial decisions.

• You are hands-on with data, comfortable tracking KPIs and identifying performance trends, and able to turn insights into practical improvements with measurable results.

• You take ownership, prioritise effectively across multiple accounts and work independently through ambiguity, building tools and processes while aligning internal teams and external partners.

• You communicate fluently in Czech and professionally in English; Slovak is a plus. You are comfortable working directly with fleet partners and couriers and travelling regularly across both markets.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.