In PersonProvides remote and on-site client services; the ATS workplace is Miami, Florida.
IT OperationsSystem Administration, Network Engineering & Administration
About the job
Requirements
Communicate effectively with clients by phone, email, and in person, and explain technical projects and support resolutions to non-technical people.
Use available resources to troubleshoot problems and provide best-practice IT solutions.
Take ownership of projects and complex problems and follow through with minimal supervision.
Document work throughout the day and provide detailed ticket and timesheet updates.
Learn new technologies and stay current with industry changes.
Work with a diverse range of technologies and follow best-practice IT procedures for networks serving 5 to 100 users, conveying essential information to clients.
Hold a valid driver's license and have reliable transportation.
Be a non-smoker, as smoking is prohibited at BCA and client sites.
Be available Monday through Friday from 8:30 a.m. to 5:30 p.m. and for 24/7 on-call duty.
Be able to lift 50 pounds and type 30 words per minute.
Have at least 5 years of desktop and server engineering and administration experience; classroom or training-center time does not count as real-world experience.
Have at least 3 years of design, implementation, and support experience with Windows Server 2008/2012/2016/R2, including Active Directory, DNS, security, and backup/disaster recovery; VMware server virtualization and shared storage; Exchange 2010/2013 or Office 365, SQL 2008/2012, and Citrix; Windows 7/10 (32/64-bit), including Group Policy and profile management; and networking technologies including LAN, WAN, SAN/NAS, SSL/IPSec VPN, VLANs, IIS Site Server, routers, firewalls, SNMP, DHCP, and DNS.
Have an associate degree or higher, or equivalent work experience in the IT/consulting field.
Hold a current MCITP: Server Administrator certification or higher.
Hold one or more current CompTIA certifications: A+, Network+, Security+, or Server+.
Responsibilities
Provide Tier 2–3 escalation and consulting services to clients, with primary responsibility for remote and on-site services.
Troubleshoot and resolve complex issues across Tiers 1 through 3.
Job Description
IT Systems Engineer with extensive experience in design, implementation, and diagnostics of networks, LAN/WAN, security, and servers.
We are looking to fill an opening for an IT Systems Engineer (specifically Tier 2-3 escalation and consultant) to help serve our growing client base. Our IT Systems Engineer will have the primary responsibility of providing remote & on-site services to our clients. This includes heavy interaction with end-users in diverse computing environments working with a wide range of technology. Our IT Systems Engineer is challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment.
Job Details:
You will be called upon to troubleshoot and resolve complex issues (Tier 1 thru 3).
The ability to communicate effectively with clients via phone, email, and in-person, and articulate technical projects and support resolutions to non-technical people
Excellent problem solving capability, able to utilize all available resources to quickly resolve issues and provide best practice IT solutions
Ability to take ownership of projects and complex problems and follow through with minimal supervision
Ability to document work continuously through-out the day and provide detailed ticket and time sheet updates
Desire and self-motivation to learn new technologies and stay abreast of industry changes
Ability and positive attitude towards working with a diverse range of technology daily
Familiar with best practice IT procedures for networks from 5 to 100 users, ability to convey essential information to clients
Valid driver’s license with reliable transportation
Non-smoker. Smoking is prohibited at BCA and all client sites.
Dependable and reliable, available between 8:30AM and 5:30PM Monday-Friday
Available on-call 24x7.
Ability to lift 50lbs, Ability to type 30 wpm
Qualifications
5+ years of desktop and server engineering and administration experience is mandatory – Classroom or training center time does not count towards real-world experience
3 or more years of design, implementation and support experience with the following technologies:
- Server Platforms: Windows 2008/2012/2016/R2 Server (AD, DNS, Security, Backup/DR)