A/R Billing Manager

The A/R Billing Manager will be responsible for the accurate and timely collections of the company’s accounts receivables. Oversee and collect outstanding receivables by communicating with various clients internally and externally. Ability to collect and resolve customer billing issues and reduce the accounts receivables delinquency of assigned accounts. Must be able to effectively communicate professionally with both internal and external customers.

What would you do in this role?

Supervisory Responsibilities:

• Manages the A/R Billing Specialist team, which is responsible for billing, collections, and processing cash receipts.

• Recruits and hires A/R accounting staff and conducts performance evaluations.

• Coordinates training programs for any new staff and identifies training needs for current staff.

Duties/Responsibilities:

• Oversee and assist in uploading invoices/documents to customer portals and track purchase orders to determine if additional funds are needed to ensure accurate billing.

• Resolve any sales tax discrepancies that may arise during the billing process.

• Coordinate with the client service team to ensure that proper documents are attached prior to uploading invoices to customer portals.

• Assist with leading the A/R weekly meetings between the client service team and the A/R billing team.

• Responsible for sending out A/R reconciliations to the client service team to assist in resolving any issues for collections.

• Research unapplied payments to determine how to properly apply them to customer accounts.

• Responsible for documenting business processes for customers.

• Oversee the processing of cash receipts to ensure that they are accurately recorded into the system and research any discrepancies.

• Responsible for setting up new customers in the system and maintaining the customer database.

• Monitor delayed or delinquent payments and assist in collecting these payments from the customers.

• Research and investigate any customer account issues and resolve any discrepancies.

• Assist with financial audits and provide any information needed.

• Performs other related duties or projects as necessary or assigned.

Required Skills/Abilities:

• Ability to identify, research, and analyze issues and recommend solutions/actions.

• Ability and willingness to work on multiple assignments/projects in a fast-paced environment and meet tight deadlines and work extended hours periodically (year-end, quarterly, monthly closing) as required.

• Provide excellent customer service.

• Excellent organizational and time management skills.

• Proficient in Excel and reconciliations.

• Proficient in Microsoft Office Suite or similar software.

Education and Experience:

• A bachelor’s degree in Accounting or Business Administration is desired.

• Five years or more of related experience required.

• Experience with customer portals (Ariba and Coupa) is desired.

• Experience with Workday is a plus.

Other Requirements:

• Possess a valid driver’s license.

• Successfully pass a drug screen, credit check, and criminal history records check.

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