Overnight Front Desk Representative

Job Description

Are you passionate about helping others and creating a welcoming environment? As a Customer Services Representative @ Emerald Court, you will be the first point of contact for residents, families, and visitors—setting the tone for a warm, safe, and engaging community experience. In this role, you will provide exceptional service, support daily operations at the front desk, and ensure residents’ needs are met with professionalism, responsiveness, and care.

Schedule | Sunday-Tuesday | 11pm-7:15am

Pay Range | $17-18.50/hr DOE + $1 NOC differential 

What You’ll Do

• Greet residents, visitors, and callers with a friendly, professional, and welcoming approach
• Respond promptly to resident requests and coordinate with team members to ensure timely follow-up
• Monitor community access and maintain accurate visitor and resident logs
• Observe resident well-being and report any concerns to the appropriate team
• Respond to emergency systems and situations in accordance with established protocols
• Support new resident move-in processes, including data entry and communication tasks
• Answer and direct incoming calls, ensuring questions are resolved or routed appropriately
• Maintain a clean, organized, and professional front desk and lobby area
• Perform administrative tasks such as managing records, distributing mail, updating rosters, and processing work orders
• Maintain communication logs to support seamless operations across shifts
• Protect the confidentiality of resident and community information
• Collaborate with team members across departments to support a positive community experience

What You Bring

• High school diploma or equivalent preferred
• 6 months to 1 year of experience in customer service, hospitality, senior living, or a related field preferred
• Strong communication and interpersonal skills with a customer-focused mindset
• Ability to multitask and stay organized in a fast-paced environment
• Basic proficiency with Microsoft Office and other systems
• Ability to remain calm and professional in emergency or high-pressure situations
• Flexibility to work evenings, nights, weekends, and holidays as needed

Our Standards of Excellence

• Live and demonstrate our Principles, Values, and Beliefs in every interaction
• Build strong relationships with residents, families, and team members
• Deliver exceptional service with professionalism, respect, and care

Why Join Us

Be part of a team that is dedicated to creating a supportive and welcoming environment where residents feel at home. Your role will have a meaningful impact on the daily experience of those we serve.

What’s in it for me? (Great Question!)

• Competitive pay
• Healthcare Benefits including Vision & Dental (Full-Time Only)
• Matching 401k 
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 35 years.

All offers of employment are contingent upon the satisfactory completion of our pre-employment process. Requirements may include a drug screening, job-related physical examination, TB screening, background check, and any vaccinations or immunizations required by applicable state or local regulations. 

Kisco Senior Living is an Equal Opportunity Employer.