Manufacturing Shop Operations Team Manager

Job Summary:

Supervises the daily activities of a production unit or teams.

Key Responsibilities:

Responsible for the daily activities of a production team including managing team members, housekeeping, and meeting production targets. Works cross functionally to recommend and engage in improving safety, productivity, quality, and efficiency of operations. Serves as group lead on projects and work assignments. Provides guidance and feedback for team members in accomplishing tasks and goals; sets expectations and clarifies responsibilities. Coaches and mentors team members.

• Production & Operations Management
  • Achieve production targets as per customer demand and business plan.
  • Ensure effective utilization of manpower, machines, materials, and capacity.
  • Monitor productivity, OEE, output, cycle time, and line efficiency.
  • Ensure smooth day-to-day operations and minimize disruptions.
• Safety Management
  • Ensure compliance with all safety standards and company policies.
  • Drive accident prevention and risk-reduction initiatives.
  • Promote a strong safety culture across the shop floor.
  • Ensure timely closure of safety actions and audits.
• Quality Management
  • Ensure products meet customer and internal quality requirements.
  • Monitor defects, rework, rejection, RFT, and customer complaints.
  • Lead root-cause analysis and corrective/preventive actions.
  • Drive continuous improvement in process capability and quality.
• Cost Management
  • Control manufacturing and operating costs.
  • Improve labor productivity and material utilization.
  • Reduce scrap, rework, downtime, overtime, and consumable costs.
  • Identify and implement cost-reduction opportunities.
• Delivery & Customer Satisfaction
  • Ensure on-time production and delivery commitments.
  • Balance capacity with customer demand.
  • Quickly address production constraints and delivery risks.
  • Coordinate with supply chain, logistics, quality, and customer teams.
• People & Team Leadership
  • Lead and develop production supervisors, team managers, engineers, and operators.
  • Define responsibilities and performance expectations.
  • Conduct performance reviews and develop talent.
  • Build succession plans and leadership capability.
  • Promote employee engagement and teamwork.
• Continuous Improvement
  • Drive Lean Manufacturing, Kaizen, TPM, Six Sigma, and Industry 4.0 initiatives.
  • Improve OEE, productivity, flow, ergonomics, and process stability.
  • Eliminate waste and non-value-added activities.
  • Establish a culture of problem solving and continuous improvement.
• Capacity & Resource Planning
  • Plan manpower, machines, shifts, and production capacity.
  • Identify capacity constraints and develop improvement plans.
  • Support new product introduction and capacity expansion.
  • Ensure appropriate skill availability for critical operations.

• Performance Management

  • Establish and monitor operational KPIs.
  • Review daily, weekly, and monthly performance.
  • Analyze gaps between actual and target performance.
  • Develop action plans with clear ownership and timelines.

  Typical KPIs:

  • Safety
  • Quality / RFT
  • OEE
  • Productivity
  • Output
  • On-time delivery
  • Manufacturing cost
  • Scrap/rework
  • Downtime
  • Employee engagement

Competencies:
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Drives results - Consistently achieving results, even under tough circumstances.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Health, Safety and Environment Incident Investigation and Root Cause Analysis - Examines HSE incidents by completing quality, evidence based investigations with accurate root cause analysis, resulting in effective corrective actions, accurate reporting and avoiding repeated incidents.

Continuous Process Improvement - Recognizes areas in which a process can be improved by properly implementing process improvement and waste reduction methodologies to reduce process cost and improve quality in current manufacturing processes.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:
College, university or equivalent degree required, or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Supervisory experience preferred.