Marriott International

Manages and franchises hotels around the world

Ice! Server Assistant

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeNational Harbor, MD, USA$15.95 /hrIn-person

About the Job

Requirements

Maintain cleanliness of work areas, china, and glassware throughout the day.
Follow company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions; and complete required safety training and certifications.
Maintain a clean, professional uniform and personal appearance.
Read and visually verify information in various formats.
Stand, sit, or walk for an extended period or an entire shift.
Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and more than 50 pounds with assistance.
Use fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying size and weight.
Move over uneven or slippery surfaces, stairs, and service ramps; reach overhead and below the knees; and bend, twist, pull, and stoop.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to the event type and service standards.
Answer guests' questions about menu selections.
Communicate menu questions, wait times, re-cook orders, product availability, meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system when orders are placed.
Check in with guests to ensure satisfaction with food courses and beverages.
Complete closing duties, including restocking items and turning off lights.
Present accurate checks to guests and process payments.
Welcome and acknowledge guests, anticipate and address service needs, and assist guests with disabilities.
Support the team in meeting common goals and respond appropriately to coworkers' concerns.
Perform other reasonable job duties requested by supervisors.

Desired Qualifications

High school diploma or GED equivalent.
At least one year of related work experience.

POSITION SUMMARY

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): $15.95-$15.95 per hour

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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