Customer Support Analyst
About the job
- Previous accounting and customer service experience is required.
- Must be able to troubleshoot, multitask in a fast-paced environment, and set priorities within time constraints.
- Application/customer support experience in the software industry is preferred.
- Experience in accounting-based applications, preferably in construction/service or related industries, is an asset.
- Excellent organizational, time management, punctuality, and customer service skills are required.
- A courteous and professional phone manner, demeanor, and attitude are essential.
- Must be willing to take personal responsibility for resolving issues and work effectively as part of a team.
- Proven ability to meet deadlines is required.
- Proven ability to solve problems and teach others is required.
- Excellent command of spoken and written English is required.
- An accounting degree and/or accounting experience is an asset.
- Provide application support for integrated enterprise resource planning accounting construction software by investigating process, accounting, and operational cases.
- Analyze data and user processes to identify deficiencies in processes, reports, or software functionality.
- Manage time effectively to resolve multiple client issues.
- Serve as the primary support liaison between clients and Jonas.
- Keep clients informed of issue progression and provide follow-up as necessary.
- Collaborate with other departments or offices as necessary to expedite resolutions.
- Promote and maintain a high-quality, professional, service-oriented company image among clients.
About the company
Jonas Software manages a decentralized portfolio of over 160 independent software companies across 40 different industries. The company operates by acquiring niche software businesses and providing them with financial security and strategic guidance while allowing them to keep their original branding and management teams. Unlike competitors that often restructure or resell their acquisitions, Jonas uses a "buy-and-hold-forever" strategy to ensure long-term stability for its brands. Its goal is to foster growth within specific vertical markets by maintaining a permanent home for specialized software businesses.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1990
Get referred to Jonas Software
See people who can refer or advise you
Simplify's Take
What believers are saying
- 2026 brought Delineate, Magnusmode, and Finastra's banking assets into Jonas.
- Jonas said 2025 mid-year review added 10 acquisitions and expanded nine verticals.
- Aava Software joined Jonas Europe in August 2025, deepening ERP and MES exposure.
What critics are saying
- If Constellation's acquisition machine stalls in 2026-2027, Jonas becomes a low-growth holdco.
- Adheris Health's 2025 ANZ sale shows sellers can reprice or delay Jonas transactions.
- Decentralized brands invite duplicated roadmaps, uneven execution, and margin leakage across 200+ brands.
What makes Jonas Software unique
- Since 2003, Jonas has never sold an acquired company, signaling permanent ownership.
- Jonas runs 200+ independently managed software brands across 40+ vertical markets.
- Vesta, CORA, and Vertus keep local brands, teams, and customer relationships intact.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Flexible Work Hours
Company News
Jonas Europe has acquired Aava Ohjelmistot Oy, a leading developer of ERP and MES solutions for manufacturing and logistics. Aava Software, known for its low-code platform, aims to enhance its growth by leveraging Jonas's sales and marketing expertise. This acquisition marks a new phase for Aava, with plans to expand as a major ERP and MES provider.
Jonas Software ANZ has acquired RxOne, a key provider of pharmacy management software in New Zealand. This acquisition enhances Jonas's presence in the pharmacy and healthcare technology sector. RxOne will continue to operate independently, maintaining its team and focus on innovation and customer service. Jeff McKee, CEO of Jonas Software ANZ, expressed excitement about supporting RxOne's growth, while RxOne's founder, Margie Peat, highlighted the benefits of joining Jonas.
Jonas Software ANZ acquires MedAdvisor Solutions' ANZ business.
Wallingford, Oxfordshire, April 28th, 2025 – Jonas Europe (“Jonas”) is pleased to announce the acquisition of Wheatley Software Solutions.
OnTap Data is a leading provider of data analytics and insights solutions tailored for the liquor, hospitality, and retail sectors.