Customer Support Analyst

Report to the Procedural Support Manager for daily direction and the Director of Support for administration:

• Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases

• Analyze data and user process to find deficiencies in process, reports or software functionality

• Have the ability to keep composure under stressful situations

• Harness time management skills to effectively and efficiently resolve multiple client issues

• Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused

• Serve as primary support liaison between clients and Jonas

• Keep clients informed of progression with issues and provide follow up as necessary

• Collaborate with other departments or offices as necessary to expedite resolutions

• Promote and maintain a high quality, professional, service-oriented company image among clients

JOB QUALIFICATIONS:

• Application/customersupport experience in the software industry preferred

• Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset

• Must be able totroubleshoot,multi-task in a fast-paced environment and set priorities within time constraints

• Excellent organizational, time management, punctuality and customer service skills

• Courteous and professional phone manner, demeanor and attitude are essential

• Good team player, yet willing to take personal responsibility for resolution of issues

• Proven ability to meet deadlines

• Proven ability to problem solve and teach others

• Excellent command of the English language (spoken and written)

• Accounting degree and/or experience an asset

WHAT MAKES THIS A GREAT PLACE TO WORK?

There are many things, but here are the highlights:

• Competitive compensation

• Once established work from home 1-2 times a week

• Extensive in-class and hands on training

• Comprehensive benefits package

• Learning and development opportunities

• Career development and merit based growth plan

• Energetic and simulating work environment with annual employee awards and regulardepartment and companyeventsand outings