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ExxonMobil

Produces oil, gas, fuels and chemical materials

Servicenow Citizen Development Coach

Enterprise ApplicationsUpdated on Nov 14
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • Have 4 or more years of professional experience in ServiceNow platform development, application delivery, platform enablement, or related enterprise technology roles.
  • Have a bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Understand ServiceNow platform capabilities and low-code/no-code development practices.
  • Have experience educating, mentoring, or supporting users.
  • Have experience establishing and enforcing governance guardrails related to security, data integrity, compliance, and platform best practices.
  • Have hands-on experience designing, developing, configuring, and supporting custom applications on the ServiceNow platform, preferably using App Engine Studio and other low-code capabilities.
  • Have hands-on experience with GitHub Actions, continuous integration and continuous delivery (CI/CD) pipelines, source control, Flow Designer, Catalog Item, Record Producer, access control lists (ACLs), and Glide scripts.
  • Be able to translate business challenges into practical technology solutions.
  • Be able to collaborate across global teams, build trusted relationships, and influence stakeholders at all levels of the organization.
  • Be adaptable and curious to explore emerging platform capabilities, conduct proofs of concept (PoCs), and drive continuous improvement.
  • Be able to explain technical concepts to technical and non-technical audiences.

Responsibilities

  • Serve as the primary point of contact for a growing community of more than 1,000 citizen developers across the organization.
  • Provide guidance, coaching, and technical support throughout the application development lifecycle.
  • Conduct onboarding sessions, workshops, and hands-on training to help users maximize the value of ServiceNow's low-code capabilities.
  • Create and maintain training materials, learning paths, best practice guides, and frequently asked questions documentation.
  • Enable users to build solutions using ServiceNow technologies, including App Engine Studio, Flow Designer, Integration Hub, and other platform capabilities.
  • Explore emerging ServiceNow features and modules through proofs of concept, evaluating their business value and adoption potential.
  • Partner with stakeholders to drive adoption of new capabilities and platform enhancements.
  • Establish and maintain guardrails to ensure applications meet enterprise standards for security, scalability, performance, and data integrity.
  • Review and validate citizen-developed applications, providing guidance to improve design, functionality, and compliance.
  • Support governance initiatives that balance innovation with risk management.
  • Manage and oversee continuous integration and continuous delivery processes for scoped applications, ensuring smooth and reliable production deployments.
  • Coordinate upgrade testing activities and validate platform readiness during ServiceNow releases.
  • Use tools such as the Automated Test Framework (ATF) to ensure application quality and stability.
  • Partner with business teams during major module rollouts and strategic initiatives.
  • Consult on solution design, development approaches, access requirements, and governance expectations.
  • Help teams navigate the citizen development journey while ensuring alignment with organizational standards.

Desired Qualifications

  • Experience using App Engine Studio and other low-code capabilities is preferred.

About the Company

ExxonMobil

Produces oil, gas, fuels and chemical materials

ExxonMobil produces oil and natural gas and manufactures fuels, lubricants, and chemicals for transport operators, industrial customers, and consumers around the world. Its businesses span resource exploration and production, refineries that turn crude oil into fuels, and plants that make plastics and other chemical materials. The company sells products through wholesale supply agreements and the Exxon, Esso, and Mobil brands, including motor oils for vehicles and machinery. It also sells services that capture, transport, and store industrial carbon dioxide underground. The merged company formed in 1999 from Exxon and Mobil, with roots in earlier oil businesses, and is headquartered in Spring, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Spring, TX
Founded
1999

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