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State of Georgia

State government delivering health, transport, education

Social Services Technician 2

Case Management & AdvocacyPosted on Nov 10
Full-timeIn-person

About the Job

Requirements

  • High school diploma or GED and two years of job-related experience in a social services-related position, or one year of experience as a Social Services Technician 1 or equivalent.
  • Must have auto insurance for required travel.
  • Must adhere to HIPAA policy when handling clients’ medical and personal histories.
  • Must be able to travel for trainings, meetings, and conferences.
  • Preferred bilingual ability.
  • Experience and understanding of the Medicaid application process.
  • Experience case-managing pregnant women.
  • Mid- to advanced-level proficiency with Microsoft Word, Excel, and Outlook.
  • Ability to apply analytical skills and basic math knowledge to determine Medicaid eligibility.
  • Effective oral and written communication skills, discretion, confidentiality, and interpersonal skills.

Responsibilities

  • Provide a broad range of paraprofessional social services activities in Perinatal Case Management, Babies Born Healthy, and PE Pregnant Woman Medicaid programs.
  • Screen clients for services and perform general clerical and administrative duties to support programs and office activities.
  • Assist with case management services for prenatal clients.
  • Lead the processing of PE Pregnancy Medicaid applications.
  • Troubleshoot Medicaid problems, train staff, conduct audits, and serve as the subject matter expert on PE Pregnancy Medicaid policy.
  • Perform other duties and responsibilities as assigned.
  • Perform assigned duties and responsibilities during emergencies.
  • Float between the Marietta and Douglasville locations.
  • Interact with clients by phone or in person, make appropriate accommodations, use the language line and CDPH language list for translation, and provide paperwork and handouts in clients’ preferred languages while respecting cultural and religious beliefs.
  • Promote and protect the health and safety of residents of Cobb and Douglas Counties.

Desired Qualifications

  • Bachelor’s degree in a social services field.

About the Company

State of Georgia

State government delivering health, transport, education

Georgia's government runs the state by delivering public services through its about 130 state agencies, covering areas like health, transportation, education, environment, and more. It employs roughly 200,000 teachers and state workers who staff schools, agencies, and programs, ensuring laws and services are carried out for residents and businesses. The state interacts with residents and businesses through its agencies, licensing, grants, infrastructure projects, and public programs. What makes Georgia different is its large, diverse economy and status as a business hub, with well-known regional employers and industries (e.g., Hartsfield-Jackson Airport, Delta, CNN, Home Depot, Coca-Cola) and Atlanta’s role as a center for culture and commerce. Its goal is to support residents’ well-being, enable economic growth, and maintain efficient, accessible public services that attract and retain businesses and talent.

Company size
5,001-10,000
Company stage
Grant
Total funding
$4M
Headquarters
Atlanta, GA
Founded
1788

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