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Papa John's

Pizza delivery and carryout services

Manager Designate

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeKernersville, NC, USANo salary listedIn-person

About the Job

Requirements

  • Ensure compliance with company product and customer service standards, policies, procedures, programs, systems, federal, state and local laws, and ethical business practices.
  • Train team members on quality standards using the Operations Manual, Team Member Handbook, and other available tools.
  • Keep the team focused on quality and customer service, and foster teamwork, energy, and accountability.
  • Use the PROFIT System to manage profit goals, control food, labor, and other costs within budget, and correct budget deviations.
  • Use the restaurant's computerized inventory system to maintain adequate inventory levels, meet sales demands, and minimize loss.
  • Ensure the restaurant is clean, fully equipped, and that equipment operates properly; maintain safety and security standards.

Responsibilities

  • Ensure each delivered product meets Papa John's standards and accurately reflects the customer's order.
  • Communicate, train, and promote quality standards to team members.
  • Recommend performance actions regarding team members to the General Manager.
  • Provide prompt, friendly customer service and build check averages through team member product training and sales execution.
  • Seek additional sales through traditional and non-traditional methods, execute local restaurant marketing, and create a positive presence in the community.
  • Execute administrative and cash management duties.
  • Plan and manage inventory levels.

About the Company

Papa John's

Pizza delivery and carryout services

Papa John's offers pizza delivery and carryout through a mix of company-owned and franchised stores. Customers place orders online or by phone for delivery or pickup, and the company earns revenue from pizzas, sides, and beverages, alongside royalties from franchisees. Its pizzas are built around high-quality ingredients, with detailed nutritional information provided to appeal to health-conscious customers. A rewards program and promotional codes drive repeat business and attract price-sensitive buyers. Compared to competitors, Papa John's emphasizes ingredient quality and transparency, and uses a franchising model to expand its footprint while maintaining direct customer relationships through online ordering and loyalty incentives. The company aims to make convenient, higher-quality pizza accessible to a broad customer base and grow its network and sales through both direct and franchised channels.

Company size
10,001+
Company stage
IPO
Headquarters
Jeffersontown, KY
Founded
1984

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