Assistant Manager

Job Description

We are seeking a professional and organized Assistant Manager to join our team at our Albany location (5296 Florida Blvd). In this role, you will support the Store Manager in overseeing daily operations, leading a team of associates, and ensuring an exceptional customer experience. The ideal candidate will demonstrate strong leadership capabilities, operational efficiency, and a commitment to driving business success while maintaining a supportive and collaborative work environment.

• Supervise and mentor store associates, providing coaching, feedback, and performance reviews to support their professional development
• Assist in scheduling staff, managing time off requests, and ensuring adequate coverage for all shifts
• Oversee daily store operations, including opening and closing procedures, inventory management, and stock rotation
• Monitor sales performance and work collaboratively with the team to achieve sales targets and business objectives
• Handle customer inquiries and resolve complaints in a professional and timely manner
• Manage cash handling procedures, process transactions, and ensure accuracy of financial records
• Maintain compliance with company policies, procedures, and local regulations
• Organize and conduct staff training sessions on products, services, and customer service standards
• Analyze operational metrics and provide recommendations for process improvements
• Support the Store Manager in implementing company initiatives and strategic programs
• Maintain a clean, organized, and safe store environment for both customers and employees

Qualifications

• Proven ability to lead, motivate, and develop team members effectively
• Strong communication and interpersonal skills with the ability to build positive relationships
• Excellent organizational and time management skills
• Proficiency with point-of-sale (POS) systems and retail management software
• Demonstrated problem-solving abilities and sound decision-making skills
• Customer service excellence and a customer-focused mindset
• Ability to analyze data and interpret operational metrics
• Cash handling experience and knowledge of financial procedures
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed
• Preferred: Experience in staff training and development programs
• Preferred: Knowledge of inventory management systems and practices
• Preferred: Sales expertise and track record of exceeding performance targets

Additional Information

All your information will be kept confidential according to EEO guidelines.