Full-Time

Lead Content Development Program Manager

Customer Support

Posted on 6/8/2024

Scout Motors

Scout Motors

201-500 employees

Develops all-electric trucks and SUVs

Consumer Goods
Hardware

Senior

Remote in USA

Required Skills
Marketing
Requirements
  • 10+ years of technical writing experience, preferably for customer-facing content
  • Strong written and verbal communicator
  • Detail-oriented
  • Extensive experience working with content management platforms
  • Collaborative focus & proactive attitude
  • Adaptable to an ever-changing environment
  • Passionate about improving the customer experience by providing clarity and confidence
  • Experience developing training materials
  • Automotive industry experience a plus
  • Bachelor’s degree in relevant field of study (or equivalent experience)
Responsibilities
  • Document, own, and maintain all customer-facing information for the external help center
  • Document, own, and maintain all internal Customer Support processes, resources, and training materials for customer-facing teams
  • Partner closely with teams beyond Customer Support (Product, Marketing, Digital Products, etc.) to ensure documentation & resources are accurate and delivered in a timely fashion
  • Act as a process/procedure subject matter expert on cross-functional projects impacting Customer Support and customer-facing resources
  • Analyze usage of customer help center to make adjustments and provide relevant feedback to the Customer Support and Product teams
  • Collect feedback from the Customer Support team on Support articles and customer-facing information to enhance the usage experience

Scout Motors Inc. excels in the automotive industry by focusing on the development of all-electric trucks and rugged SUVs, emphasizing sustainable transportation solutions. This forward-thinking approach reflects the company's commitment to environmental responsibility and positions them at the forefront of emerging automotive technologies. Working at Scout Motors offers the opportunity to be part of a team that values innovation and is dedicated to shaping the future of the automotive sector.

Company Stage

N/A

Total Funding

N/A

Headquarters

Detroit, Michigan

Founded

2022

Growth & Insights
Headcount

6 month growth

68%

1 year growth

511%

2 year growth

4712%