Premium Concierge Lead

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Premium Concierge Lead will serve as the key point of contact and supervisor for members within two main entrances of premium areas. This role is designed to enhance the member’s event-day experience by ensuring high levels of engagement, satisfaction, and personalized service. The Premium Concierge Lead will oversee all aspects of the event day premium member services, from facilitating access to exclusive benefits to managing requests and handling special event coordination. This position will also supervise Premium Concierge team members, ensuring that all services are executed with the highest level of professionalism and efficiency.

This role pays an hourly rate of $22.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 6, 2026.

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music. 

• Establish and maintain strong relationships with members, recognizing them as they are on-site and understanding their preferences, needs, and expectations.
• Actively engage with members to solicit feedback and ensure their satisfaction with premium services and amenities.
• Anticipate and fulfill member needs on event day before they are expressed, creating a seamless and elevated experience.
• Oversee event-day premium concierge operations, ensuring that requests are managed efficiently and professionally while providing a high-level premium experience.
• Ensure that Premium Concierge team members are consistently exceeding service standards and handling member inquiries effectively.
• Address and resolve any issues or complaints from members on event day promptly and professionally.
• Facilitate personalized requests, including but not limited to, additional access and special accommodations.
• Work closely with Moody Center Premium team to ensure the premium area meets the needs and expectations of its members.
• Monitor member usage of club amenities and provide tailored recommendations to enhance their experience.
• Maintain accurate records of member requests, preferences, and service interactions.
• Prepare reports on Premium Concierge activity, member feedback, and operational improvements for management.
• Ready to assume different responsibilities as needed and requested as an essential part of the job.

• 1-2 years in a customer service role in the hospitality industry.
• High school diploma or GED is preferred.
• Exceptional communication, interpersonal, and leadership skills.
• Strong organizational and problem-solving abilities.
• High attention to detail and the ability to anticipate member needs.
• Professional demeanor with a high level of discretion and confidentiality.
• Proactive, solution-oriented, and adaptable to changing member needs.
• Passionate about delivering exceptional customer service and creating memorable experiences.
• For this event-driven role, it is required that you are able to work evenings, nights, weekends, and holidays as needed.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.