Enrollment Specialist - Certified Medical Assistant

Enrollment Specialist

Are you a Certified Medical Assistant looking to continue in healthcare from a remote position? While still helping patients? Look no further, Medsien is a leading provider of Chronic Care Management and Remote patient monitoring services to medical practices across the United States.

Medsien is a leading provider of scalable remote care management, enabling healthcare practices to enhance patient engagement, improve outcomes, and optimize operational efficiency. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most. We are committed to innovation, collaboration, and delivering exceptional service to our clients and their patients. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.Our company is committed to improving the lives of patients living with chronic health conditions. We prioritize compassion, integrity, and excellence in all our interactions and operations.

Here at Medsien, our Certified Medical Assistants are able to take their clinical experience, knowledge, insight, and empathy to improve patients' health care, experiences, and outcomes. Comprehensive chronic care management benefits patients with 24/7 access to physicians and clinical staff who can meet their urgent and ongoing needs. CCM also benefits practices by electronically capturing all patient interactions for real-time continuity of care.

Patient enrollment is the first step in helping our patients and providers manage their chronic conditions more effectively. If patients aren’t taking advantage of our Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs, they are missing out on a key tool in managing their Chronic illnesses. Our Enrollment Specialists (Certified Medical Assistants) use their training and knowledge to help patients understand the value of utilizing our CCM and RPM programs. Once they understand that enrollment in these programs allows the providers and our team to make real-time, data-driven decisions, they are eager to participate. Improving patient care and clinical outcomes is what we strive to accomplish every day. Medsien’s personalized approach to patient care is unparalleled in the industry. Our goal is for patients to feel as comfortable with us as they do when visiting their provider's office. We prioritize compassionate quality care.

As an Enrollment Specialist you will educate and enroll eligible patients from our established clinic partnerships. You will connect with eligible patients through outbound calls, resulting in enrollments to achieve your weekly goals. You will help patients navigate and enroll in these programs to better their health and achieve their wellness goals.

As an Enrollment specialist you’ll receive competitive pay including paid training. Fully remote capabilities (Within US only) and better work life balance.

Company Values: Our company is committed to improving the lives of patients living with chronic health conditions. We prioritize compassion, integrity, and excellence in all our interactions and operations.

If you are passionate about making a meaningful difference in the lives of patients and are eager to embark on a rewarding career in healthcare, we encourage you to apply for this Enrollment Specialist position. Join us in our mission to provide high-quality care and support to those who need it most.

Key Responsibilities:

• Engage with eligible patients in person at partner clinics and introduce Medsien’s Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs
• Educate patients on the benefits of CCM and RPM services and answer questions about the programs
• Guide eligible patients through the enrollment process and ensure all required information and documentation are completed accurately
• Communicate clearly and compassionately with patients and their families throughout the enrollment process
• Coordinate with clinic staff and Medsien’s care management team to support a smooth patient enrollment experience
• Maintain accurate records of patient interactions and enrollment status
• Work toward established patient enrollment goals
• Build positive relationships with patients and clinic staff while representing Medsien professionally

Qualifications:

• National Certification in Medical Assisting
• Residence in the US
• Strong communication skills, both written and verbal
• Empathy and the ability to connect with patients and their families
• Basic knowledge of chronic health conditions and their management
• Comfortable using technology for documentation and communication
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team
• Sales or customer service experience is a plus but not required

Please note that having national certification in Medical Assisting from AAMA, NHA, NCCT, NAHP or similar is a hard job requirement and any single-state certifications, diplomas or completion certificates do not qualify.

Training and Development: 

You will receive comprehensive training on CCM/RPM program details, enrollment processes, and communication techniques to ensure you are well-prepared for the role.

If you are passionate about making a meaningful difference in the lives of patients and are eager to embark on a rewarding career in healthcare, we encourage you to apply for this Enrollment Specialist position. Join us in our mission to provide high-quality care and support to those who need it most. Please don't forget to attach your Medical Assistant certificate. 

This is a full-time 1099 role and does not come with benefits

Monday - Friday 

Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!