Restaurant Manager

Overview

Ready to Lead. Ready to Grow. Ready to Make Waves?

Joe’s Crab Shack is looking for an energetic, people-focused Restaurant Manager who is ready to take the next step in their hospitality career. If you’re passionate about developing teams, delivering memorable guest experiences, and leading in a high-energy environment, this is an opportunity to turn your management experience into a career with room to grow. As Restaurant Manager, you’ll play a key role in leading daily operations, inspiring your team, and creating the kind of fun, welcoming atmosphere that keeps guests coming back. From coaching and developing future leaders to driving service standards, guest satisfaction, sales, and operational performance, you’ll have the opportunity to make an impact both on the floor and across the business. This is more than your next management position—it’s an opportunity to expand your leadership skills, strengthen your business expertise, and build a long-term career in hospitality. We’re looking for leaders who are ready to take ownership, embrace challenges, and grow alongside a dynamic team.

Lead the team. Make waves. Create unforgettable experiences. Grow your career with Joe’s Crab Shack.

Benefits:

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
• Paid time off
• Monthly discretionary bonus potential

Responsibilities

• Guest Experience Leadership: Lead by example in delivering exceptional guest experiences while fostering a culture of hospitality, accountability, and a “Do Whatever It Takes” mindset
• Team Development & Performance: Recruit, train, coach, and motivate team members to achieve operational excellence, maintain high-performance standards, and support individual growth and development
• Operational Excellence: Ensure consistent execution of company standards, policies, and procedures while driving efficiency, productivity, and outstanding service quality
• Financial Management: Effectively manage labor, food, beverage, and operating costs to achieve financial objectives while maximizing profitability and guest satisfaction
• Safety & Compliance: Maintain the highest standards of safety, sanitation, and regulatory compliance through regular inspections and adherence to all health, safety, alcohol service, and company requirements
• Administrative Oversight: Ensure the accurate and timely completion of key administrative functions, including daily sales reporting, payroll processing, inventory controls, cash handling, and petty cash documentation
• Quality Assurance: Monitor food, beverage, and service quality to ensure all products and experiences consistently meet or exceed brand standards and guest expectations
• Culture & Engagement: Foster a positive, collaborative, and high-performing work environment that promotes teamwork, employee engagement, accountability, and continuous improvement
• Business Results: Drive operational success by analyzing performance metrics, identifying opportunities for improvement, implementing action plans, and delivering strong business results
• Adaptability & Leadership Presence: Respond effectively to changing business needs, operational challenges, and guest concerns while maintaining a visible and supportive leadership presence throughout the operation

Qualifications

• Minimum of 2 years of management experience in a high-volume, full-service restaurant. Equivalent combinations of professional experience and relevant academic achievements may be considered
• Proven ability to lead, develop, mentor, and motivate a diverse team while fostering a culture of accountability, teamwork, and operational excellence
• Strong interpersonal and communication skills with the ability to build relationships, resolve conflicts, and effectively engage employees, guests, and business partners
• Excellent organizational and time-management abilities with strong attention to detail and the capacity to manage multiple priorities in a fast-paced environment
• Experience managing budgets, inventory controls, labor costs, and other key operating expenses to achieve financial objectives
• Strong understanding of restaurant operations, service standards, staffing, scheduling, and profitability drivers
• Current knowledge of food safety, sanitation, and regulatory compliance requirements, with a commitment to maintaining a safe and compliant operating environment
• Demonstrated ability to thrive in a dynamic environment and respond effectively to changing business needs and operational challenges
• Proven track record of career growth, stability, accountability, and a commitment to continuous improvement and excellence
• Genuine passion for hospitality, exceptional guest service, and creating memorable experiences for both guests and team members
• Proficient in restaurant management systems, point-of-sale systems, Microsoft Office applications, and other business-related technology platforms

EOE